Assistant Housekeeping Manager

• The prime objective is to achieve the highest possible level of satisfaction amongst guests and consistency, efficiency and politeness amongst the members of staff.

• Careful and selective hiring of new staff members to guarantee a good working environment and high standard of service.

• To be cost conscious, without creating discomfort to the guests.

• Housekeeper has to be thoroughly familiar with the Hotel’s Policy and Procedure, “Knowing Your Product” booklet, Fire & Emergency Manual as well as Employee’s Handbook (House Rule).

• To assist in the preparation of the Department Budget.

• To ensure that the department's operational budget is in line and costs are strictly controlled.

• To constantly strive to please all guests that he may come into contact with during his work hours.

• To ensure through effective supervision that all services offered in the Housekeeping Department are available and carried out with the utmost efficiency and courtesy at all times.

• To liaise with the Laundry and Engineering Departments to ensure the smooth flow of linen supplies and repair work.

• To make recommendation to management for modernization of equipment, cleaning methods and the set-ups of guest supplies.

• To liaise with the hotel's contracted companies for pest control to ensure an effective programmed is constituted and maintained.

• To ensure that all V.I.P.'s, rooms are checked prior to the arrival of the guest for 100% readiness.

• To ensure that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the employees.

• To ensure proper arrangement and maintenance of flowers and plants. in the guest rooms and Public Areas.

• To keep informed of the housekeeping standards of competitor hotels.

• To assist as necessary in providing uniforms and decorations for special theme parties -and other promotions.

• To ensure proper requisitioning and controlling of supplies.

• To ensure proper assignments of work to Housekeeping employees.

• To ensure effective control of linen (i.e. receiving, recording, storage, etc.).

• To attend the meeting and briefings laid down by the hotel management.

• To respond to any changes in the Housekeeping function as dictated by the industry, company or hotel.

• If required, to assure the functions and responsibilities of the Manager on Duty in accordance with the hotel's Manager on Duty roster.

• Reinvestigates complaints and takes corrective measures.

• Checking, reporting and ensuring Emergency and safety hazards are removed, handled and reported for remedial action.