Customer Service

1、 Operate each shipment independently according to the SOP, preparing documents such as SLI、B/L、delivery notice and ETC, arranging all the process such as booking, trucks, customs clearance, inputing shipment information into the company system in time;
2、 Tracking the shipping status, maintaining the good relationship with carrier, warehouse, trucks and other related department;
3、 Be responsible for the customer service, answering the customers ‘questions about booking via our system. Problem shooting with quick speed and efficiency from the customer’s satisfaction;
4、 Quoting to customer/agents, tracking the status of each shipment, communicating and coordinating with customers, oversea agents and suppliers;
5、 Inputting related fees, issuing invoices
6、 Implementing the tasks assigned by region manager and report the result regularly, maintaining the good cooperation relationship with oversea agents and customers;
7、 Get familiar with the price of the responsible region, knowing and analyzing the current status and development of the routes in the region, and noticing internal and updating the quotation;
8、 Receiving oversea agent and customers independently and helping arranging the schedule of related persons;
9、 Other tasks assigned by the supervisor.
Working address: No 3 Lê Thánh Tông str , Máy Tơ ward , Quyền dist , Hải Phòng, Việt Nam.