F&B Sales Manager/ Quản lý kinh doanh ẩm thực

- Help maintaining a healthy average food check

- Increase Guest Data Base of all F&B outlets

- A role model in grooming and professional demeanor, being an ambassador for PVDR’s Food & Beverage Division

- Maintain great guest relations and ensure guests become and remain loyal to Fairmont Chengdu

- Responsible to call back every organizer from all groups larger than 10 guests in the main restaurant of the previous day to enquire on satisfaction and invites back. A written record will be created and maintained

- Will be personally present for VIP arrivals and important company bookings, especially when booked by herself

- Responsible to organize that every guest in the data base is contacted monthly, e.g. through monthly newsletters, guest call back, mail outs

- Maintains a great relationship and daily communication with all hostess teams, managers and Culinary teams of the hotel

- Support driving Marketing & PR initiatives for all F&B outlets.

- Maintain complete knowledge of all food & beverage services & outlets, hotel services/features and hours of operation

- Handles restaurant reservations as required on conjunction with the hostess teams of the hotel

- Will be available to assist hostess and service team on busy days as assigned

- Handle guest complains by following instant pacification procedures ensuring guest satisfaction

- Provide administrative support and prepare business guest communications in conjunction with the Outlet Managers when necessary

- Create and maintain a record of guest preferences and ensure they are communicated

- Handles special tasks as assigned by the F&B Director (e.g. Special promotions and programs in the outlets etc.)

- Attend designated meetings. (Daily F&B Meeting, F&B Marketing Meeting, Weekly Operations Meeting, Sales Meetings where required)

- Keeps record and proof of incremental revenue achieved through her/his position

- Responsible to organize and drive pre-sale and season sales of the yearly program of the hotel in conjunction with the Restaurant Managers and Director of F&B

- Creates and submits a monthly report to the Director of F&B

                    1. What initiatives have been taken in the present month (e.g. company visits, guest calls etc)

                      2. What activities are planned for the coming period

                      3. Successes and opportunities for improvement

- Other tasks as assigned