Guest Relation Officer

• Ensure guests are serviced within specified time.

• Review arrival lists to welcome guests

• Attend to special guests (e.g. VIPs) and answer their inquiries

• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

• Provide information about amenities, area and venues and promote services

• Welcome a guest into the business establishment, for a hotel, a warm reception is made sure to be given; ensure their guests are happy with their service at all times. Escorts VIP guest to their room and offers them the amenities they may want to avail.

• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

• Record information in the logbook daily

• Ensure compliance with health and quality standards

• Be able to listen to the complaints that may arise from the guests; stay calm and composed all the time and respond in a positive manner to the guest whose standards are not met

• Assists the guests in their travel needs, like tours they can enjoy, where to dine, shop or rent a car among other arrangements that guests may desire to be helped with

• Other tasks assigned by manager