Nhân viên phòng nhân sự ( đào tạo nhân sự )

- Duties and Responsibilities:
- Develop and design training materials and manuals for use in educational sessions
- Collaborated with leadership scheduling of training sessions programs for call center
- Training all call center operators to offer excellent customer service and prepared them for fielding various types of calls
- Training about company policies and ensure that telemarketer follow correct procedures in dealing with customers with details such as warranties, policies on returns and customers’ rights to refunds
- Takes an exam, testing for new employees according to a pre-prepared program
- Monitor the performance of call center team to ensure they achieve productivity targets and deliver high levels of customer satisfaction
- Review, monitoring statistics of calls, results of sales and company news - reporting to management
- Ensures on accurate daily report information of calls and quality of customer service provided by our telesalers of call center during their conversation with clients, by monitoring telephone calls; recommending improvements