Nhân Viên Supervisor Pools & Decks (Bộ Phận Housekeeping)

This team works hard to achieve the highest guest satisfaction

The Floor Supervisor is responsible for the dedicated supervision of Stateroom Stewards. Areas of responsibility include but are not limited to the following:

Reports to Housekeeping Manager

Snr Asst Housekeeping Manager

Asst Manager II (immediate supervisor)

Ensure all Stateroom and Assistant Stateroom Stewards comply with the company standards regarding dress and appearance (Carnival Look Book).

 Compliance with all Housekeeping College procedures as set out in college manual and Hotel Ops website.

 Compliance with SMS procedures relating to the Housekeeping Department.

 Compliance with all USPH regulations as set out in the VSP manual.

 Brief Stateroom and Assistant Stateroom Stewards on scheduled duties and daily tasks ensuring follow up of all tasks are completed to standard in a timely manner.

 Ensure that all information and special requirements regarding Staterooms for embarkation and cruise days are passed on and followed up by Stateroom Stewards and Asst Stateroom Stewards.

 Continual inspections of assigned Stateroom Sections including corridors and lockers to ensure all are maintained to a high cleanliness standard.

 Continual inspections of Stateroom Sections corridors and lockers to ensure high standard of cleanliness and organized lockers.

 Continual inspections of Steward Pantries to ensure standards and procedures are followed as per USPH regulations.

 Continual inspections of assigned Stateroom Sections to ensure maintenance issues are reported and followed up in a timely manner.

 Completion of work orders and update of the Hotel Maintenance report on a daily basis.

 Liaison with VIP guests and Suites guests on a daily basis to ensure all needs are met.

 Continual training and guidance of Stateroom and Asst Stateroom Stewards in procedures and company standards.

 Ensure that Stewards are supplied with the equipment and items required to complete daily routine and tasks.

 Complete performance reviews and procedural paperwork for Stateroom Stewards and Asst Stateroom Stewards.

 Completion of ratings charts for Stateroom Stewards weekly performance

 Contribute to management meetings when required and communicate and cooperate fully with management team.

 Perform other duties related to Stateroom Supervision as directed by the Housekeeping Manager and Snr Housekeeping Management.