Project Manager (English, Business Analyst)

People Management

The following are a Project Manager’s key activities to ensure they meet their people management goals:

• Regular one-on-ones with their team
• Creation and management of development plans for their team
• Address performance issues early with their team, setting clear expectations and holding their team to those expectations, and developing plans to address any performance gaps in their team
• Monitor and make team individuals accountable for the responsibilities of their role
• Address resourcing gaps or vacancies promptly
• Address interpersonal challenges and resolve conflicts

Project & Technology Leadership

• Project planning, building, and managing a schedule to ensure work is identified, assigned, and completed on time
• Responsible for closely working with Delivery Leads, Product Owners to clarify, and analyze the work packages delivery and delivery process
• Provides oversight into the analysis of business requirements and ensures that the information solutions address complex business needs
• Work closely with both Offshore software teams and Onshore teams to ensure a full understanding of business requirements and proper feedback from the two sides.
• Manage customer requests, analyze changes, and follow a process of changing requests
• Work towards and continuously improve the development standards and guidelines in conjunction with the Technical Leads, QA Leaders
• Ensure the development delivery processes are being applied for all development activities, projects, and maintenance/enhancement.
• Ensure quality software is delivered by themselves and their teams, with minimal defects and no go-live critical issues.
• Manage and maintain stable operational environments for their clients, and incidents are managed according to operational processes.

Teamwork and Collaboration

• Ownership and timely delivery of assigned tasks
• Identification of excess capacity and sharing of excess resource or specialist knowledge across the broader team
• Timely and proactive response to requests for service from all areas of the business
• Communicate directly with the Delivery Leads to ensure they are fully informed of project status at all times.
• In conjunction with the Technical Leads, QA Leads, and Business Analyst, ensure the team delivers and fosters quality software and solutions, in particular, the delivery of code that is: Robust, Efficient, Source Controlled, Scalable, Secure, and Documented
• Identify and remove obstacles to achieving project efficiency.
• Share knowledge and insights in a systematic way and encourage others to do the same.
• In conjunction with the Technical Leads, QA Leads, Business Analyst, address the source of errors, issues, or problems until they are resolved

Quality and Continuous Improvement

• Possess and exercise “an eye for detail” to ensure that delivery passes creative QA.
• Ensure regular code reviews are being conducted.