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Mô Tả Công Việc
Quality control
- Create and update QA scoresheet.
- Be in charge of providing the key technical supports that related to product.
- Conduct QA checking and analyze the QA result for Training/coaching purpose, ensure that any information will be transferred correctly to customers by Call center agents.
- Be responsible for dealing with customer’s requests and find the best solutions to provide for Call center agents to answer customers.
Training / Coaching
- Create training/coaching materials as requested
- Update training/coaching materials according to latest SOP announced by Client
- Make periodic training/coaching plans
- Conduct training newbie and current agents, ensure well-qualified advices on products/service.
- Create the internal handling procedures for agent and project development purposes
- Do other tasks as assigned by Manager (depending on the situation of workload from time to time)
WORKING HOURS: 8 hours/day in rotating shifts from 8 AM to 8 PM
LOCATION: 123 Tan Thang, Ward Son Ky, Tan Phu Dist, HCMC
Yêu Cầu Công Việc
- At least 1 year experience in training, quality evaluation
- Have good knowledge and acumen in work as well as work well under high pressure.
- Good at listening, ready for learning new things, giving the solutions for problems, creative in solving with difficult issues, meticulous in working.
- Good at job arrangement and management.
- Training, presentation and communication skills.
- English skill is an advantage
- Proficient in Microsoft office, Excel and Power point skills from basic to advance.
Hình thức
Toàn thời gian cố định
Quyền Lợi
- 14 days of leave/year.
- 13th month salary and periodic salary increase.
- Participating in social insurance and health insurance with a full salary.
- Health care (Bao Viet) insurance package.
- Periodic health examination.
- The Trade Union, travel, party and enjoy holidays, Tet, joys, birthdays...
Mức lương
Từ 9 đến 12 triệu
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Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
