Sales Manager (Leisure & MICE) - Based in Ha Noi

Implement all sales action plans related to the respective market (by segment and geographical locations) as outlined in the marketing plan.

Actively participate in achieving the departmental goals which contribute to the marketing budget.

Closely monitor accounts revenue and business production for Corporate / FIT / M.I.C.E. accounts.

Assist the Commercial Manager in the forecasting of rooms’ revenue and ATR for Corporate / FIT / M.I.C.E. / LSG (Long Staying Guests) groups.

Attend major travel functions and promotional events (i.e. trade shows) and promotes sales (rooms, catering, and other facilities and services) for the hotel.

Plan sales trips, under the direct approval of the Commercial Manager to major market areas, calling on accounts within the specific market areas.

Gather information of competitors, such as rate, top accounts and production, room, F&B and events, and report to the Director of Sales regularly.

Meet and welcome some top key accounts, group organizers and VIP guests upon check-in.

Take responsibility to conduct hotel inspection for all walk-ins, meeting groups and contracted clients and plan next step for future follow.

Negotiate with accounts on banquet, outside catering events.

Responsible for the dissemination of the group’s related information to other departments e.g. issues on banquet event orders and group resumes, chairing pre-event

Oversee the operation of banquet functions and work closely with various departments to ensure quality service is delivered to our clients at all times.

Obtain feedback from clients and follow through with the necessary actions.

Establish good working relationship with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers).

The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.

Carry out any other reasonable duties and responsibilities as assigned.