Assistant Director of Sales

• Responsible for matters pertaining to Long Stay guests; establish good rapport with them to ensure high levels of guest satisfaction.

• Leading the Sales team to implement and develop sales plans and goals for the team in order to achieve and exceed the given target by the management.

• Develop a plan to expand the new target market and acquisition new accounts for the hotel.

• Represent the hotel at key networking & industrial events in town to increase brand image & awareness.

• Ensure compliance with company policies, rules and regulations; provide guidance and assistance to the Sales Team on how to comply with the policies whenever necessary.

• Support the Sales Team to handle demanding clients, difficult cases, complicated contracts, and complaints.

• Assist DOSM in the annual budget and the preparation for the annual Reserved Rates Proposal.

• Assist in matters pertaining to Company Audit.

• Prepare periodic sales reports as required by DOSM and the management.

• Obtain weekly and monthly competitors’ performance and keep a close eye on competitors’ activities such as special promotions/service, refurbishment, new hotel opening, etc and keep the management posted in a timely manner for any necessary reaction.

• Stay alert to the hotel industry trend, market situation and economic factors impacting the industry.

• Develop rates strategies through review of competitive data, demand analysis and mix management.

• Ability to effectively listen, communicate and perform diplomacy with internal and external customers and staff in all situations.

• Fulfill duties/ad hoc projects as assigned by the DOSM.