Room Attendant - Nhân viên Buồng Phòng

• Responsible for the cleanliness of assigned guest rooms and service areas.
• Respect guest privacy when room is on “Do not disturb” status
• Offer all possible assistance to guests and respond to guests request
• Cleans and supplies guest rooms according to standards and procedures
• Ensure master keys are kept secure at all times
• Keep trolley neat and adequately supplied
• Maintain all equipment in good working condition
• Keep linen room neat and in good order
• Report any loss or damage of linen, furniture, fixture or equipment to the Floor Shift leader
• Report maintenance deficiencies to the Floor Shift leader
• Report for duty punctually wearing the correct uniform and name badge at all times
• Provide a courteous and professional service at all times
• Maintain good working relationships with own associates and all other departments
• Does turndown service when required
• Deliver high quality service to guests
• Ensure guest needs and reasonable requests are met
• Seek opportunities to continually improve guest service
• Take appropriate action to resolve guest complaints
• Promote the hotel products and services
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Adhere to the hotel’s security and emergency policies and procedures
• Adhere to hotel cleaning and maintenance programs
• Ensure a high level of cleaning is maintained in work area
• Carry out other tasks as directed by your supervisors