Nhân viên chăm sóc khách hàng

Dancenter is an established center for dance training in Ho Chi Minh City. Established in 2007, and located in District 2 of HCMC, Dancenter currently welcomes around 800 students of all nationalities, from children aged 4+ to adults, in dance classes of many different dance styles such as Ballet, Jazz, Contemporary, Hip Hop, Tap, Zumba, Break, Acro Dance, Belly Dance etc.

Dancenter (DC) is looking for a capable person to fill the position of Customer Service with detailed job description as below:

1. Working Hours:

• Monday to Friday:17:30 – 21:00 and
• Saturday: 8:00 – 12:00 & 13:30 – 18:30

2.  Responsibilities: 

(i) Greeting and information

• Greet and provide information to guests/students at reception, on phone, or via email communication, in a friendly and professional manner
• Have a thorough understanding of services (regular class, private class, performance and related information such as class schedule, fees, class requirements, and policies) on offer by Dancenter to be able to provide accurate and helpful information to guests/students
• Perform other tasks i.e. being helpful and providing assistant to guests/students

(ii) Class Registration & Management

• Take registration for adults and kids&teens classes and workshops using forms provided
• Collect tuition fees from students and record information accurately into template provided
• Assist teachers and management in class related activities (i.e. prepare roll call list for teachers, record messages about class from teachers or students and report to management for appropriate actions)
• Input and manage students information in forms provided

(iii) Shop sales

• Assist interested customers and sell products from Dancenter Shop
• Collect money from sales and record information accurately into template provided
• (iv) Finance:
• Collect fees and record and maintain a simple daily cash flow file in template provided
• Summarize regular cash flow figures and provide details & transfer cash to accountant on regular basis 

(v) Show assistance

• Provide assistance during show time at Dancenter

(vi) Others:

• Perform other simple and reception-related tasks as assigned (i.e. translation, drafting documents etc.)         

3. Training 

The successful candidate will receive sufficient training on all tasks to satisfactory level before fully taking charge of all responsibilities.

REQUIREMENTS

• Fluent in English all skills (reading, understanding, writing, and speaking)
• Good computer skills (word, excel, power point presentation)
• Good attention to details and ability to work independently
• Personable & communicative

Benefit:

• 2 weeks for Christmas based on Dancenter calendar
• 12 paid leave days per year
• All public holidays
• 13th month salary calculated pro-rate
• 5% salary annual increase
• Annual Participation Bonus
• Tet Bonus
• Dancenter Show bonus
• Birthday Bonus
• Transportation support

Other benefit: Free access to all dance classes at Dancenter