Learning & Development Manager (Quản Lý Đào Tạo & Phát Triển)

• Update the training notice board with all information on the situation in and out of the hotel as well as training information.

• Organize reward and certification programs.

• Organize in coordination with the Director of HR and Department Heads, approved cross trainings.

• Carry out talent programs according to brand standards.

• Assist to set up and maintain training and talent program policies.

• Develop and skillfully use learning resources, assist managers to improve management skills, and develop personal career development plans for high potential team members.

• Develop plans to conduct needs analyses and in-house training on a regular basis.

• Regularly keep training records.

• Develop tools and systems to ensure training and development programs meet hotel objectives.

• Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored.

• Take part in the preparation and planning of the Training department’s goals and objectives.

• Prepare and manage the Training department’s budgets, monitor, analyze and report variations from the budget.

• Take part in team member performance reviews and set up development plans when required.

• Facilitate multiskilling.

• Manage the planning and delivery of orientation programs.

• Offer support and advice on personal development plans to team members under your supervision.

• Implement appropriate management practices that provide team members with motivation and communication.

• Provide information as required regarding training records and attendance.

• Assist all departmental trainers if necessary, with trainings.

• Deal effectively with guests and workplace colleagues from a variety of cultures.

• Be aware of duty of care, and adhere to occupational health and safety legislations, policies and procedures.

• Adhere to the hotel’s security and emergency policies and procedures.

• Be familiar with property safety, current first aid and fire emergency procedures.

• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.

• Carry out any other reasonable duties and responsibilities as assigned.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.