Operations Officer, Payment Services

Some careers grow faster than others.If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition. We are currently seeking a high calibre professional to join our team as an Operations Assistant, Payment Services.Job Purpose:Payment Operation· Ensure that transactions are executed in compliance with the established procedures/policy & local regulation including documents checking, payment processing on system and investigation.· Manage daily payment requests from customer, works with teammates/other functions and customers to ensure that any payment related queries or problems are resolved promptly. Escalates process issues and non-conformance as requiredImpact on the Business/FunctionIs responsible for ensuring the teams deliver in line with its demand statementsIs responsible for planning and prioritization of day to day services across teamsIs responsible for supporting the implementation of change programs as directed by the Line manager, including Global StandardsDevelop and implement Operating Procedures in accordance with the respective Business Services Operating ModelLeadership & Teamwork· Provides guidance/ support to team members, manages their performance to meet expected standards and objectives.Support LM for the coaching and development of individual team members and the overall development plans of the teams· Contributes to the creation of a supportive work environment driven by HSBC values/code of conduct.Operational Effectiveness & ControlDemonstrate ways to improve service quality and exceed customer’s expectations.Contribute ideas and initiatives which lead to an enhanced relationship with the business partners and customersApply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are promptly escalated and to continually evaluate the operational risks inherent in the process.