Training Officer cum English Teacher

As a Training Officer cum English Teacher, you will be responsible for assisting Training Manager in managing the hotel’s training function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results and you are given a role to support our colleagues improving their English communicative skills to order to help them excel in their professional roles.

Your-day-to-day

1. Training Officer

• Support colleagues to make sure they deliver with compliance and to the standards we expect.
• Drive a great working environment for teams to thrive - linking up departments to create sense of one team.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Recommend or initiate any HR related actions where needed.
• Familiarize yourself with the IHG HR and Training Standards, localizing where necessary.
• Conduct necessary training for line colleagues.
• Tracking training attendance record and E-learning completion.
• Assist Training Manager on Departmental Skills Audit and organizaing training activies.
• Assist Training Manager with site inspections for schools, colleges, and universities for implementing the IHG Academy program.
• Create and keep trainee database up-to-date.
• Regularly communicates with colleagues to maintain good relations.
• Be active part in organizing staff activities

2. English Teacher

• Develop teaching contents and curriculum that are catered well for hospitality industry and are met with IHG/Crowne Plaza Brand standards.
• Analyze English communication gaps across departments and propose the training plan accordingly.
• Submit weekly/monthly lesson plans and learning objectives for class to Training Manager.
• Conduct general English and for departments-specific classes with practical lessons.
• Prepare and administer language assessments, including quizzes, tests...
• Facilitate a creative and supportive learning environment to colleague learners.
• Perform fun, interactive and engaging activities that boost class engagement and learners’ interests.
• Other tasks performed under Training Manager directions...