Tổng hợp việc làm cho sinh viên Đại học Quy Nhơn theo ngành nghề. Nơi sinh viên tìm việc phù hợp và định hướng nghề nghiệp.
As a Duty Manager we are looking for people who have:
• confidence and be able to work on own initiative
• knowledge of OPERA (desirable).
• excellent management, organisational and administration skills, you will ensure that both you and your colleagues provide an efficient and effective service to all guests.
• a good rapport with guests
• the ability to work under pressure and work well in a team environment
• a customer focused attitude and will look after our guests during their conference stay
• a high level of personal cleanliness and presentation
• a good level of spoken English
• previous experience in a similar role
Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service
Meet and greet VIP guests personally
Liaise closely with Concierge, Butler and Raffles Inc for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
Prepare compendiums prior guest arrival and check-into system if necessary
Maintain close contact with Airport Concierge for new arrivals and departures
Update and maintain repeat guest history system
Promote Inter-Hotel sales and in-house facilities
Send prepared welcome cards and amenities to room prior to guest arrival
Attend to special requests by guests
Handle guest complaints and refer them as necessary, follow up on corrective action
Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
Prepare requisitions for amenities on a timely basis
Participate in regular meetings for all Guest Relations team members, Butlers and Raffles Inc staff to facilitate communications and smooth operations
Adhere to OH&S policies and procedures
Performs related duties and special projects assigned
• Give priority to guest relations, while taking care to respect administrative procedures
• Anticipate guests' needs and take them into consideration. Handle guests' requests for information and provides answers; puts them in contact with the appropriate people.
• Handle any customer objections, comments or complaints; provide a response as soon as possible while the guest is still at the hotel.
• Collect and input information on guests, to improve future visits to the hotel.
• Assure the interface between all hotel departments and service-providers if necessary.
• Help train and develop other members in the team.
• Apply a flexible approach and use own initiative whilst working in a proactive manner
• Is responsible for the smooth running of the shift whilst ensuring that service standards are consistently exceeded.
• Ensure that the team comply with the standard of procedures of the hotel and department.
• Motivate and drive the team to exceed departmental targets.
Ensuring the smooth daily operation, while maintaining high levels of guest service
Handling of guest comments and complaints ensuring guests needs are met
Establishing and maintaining a good working relationship between the hotel and affiliated agencies and their representatives
Participating in communication meetings within the department, the hotel, and the company
Adhering to the code of business conduct
Being responsible for a personal cash float
Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction
Maintaining a safe and hazard free working environment
Working shifts as business levels dictate
Performing general computer maintenance
Training on the latest software and equipment
Oversee training and performance management of 4-8 colleagues
Responsible for seeking feedback from all departments in the hotel
Duty Manager shifts and responsibilities as assigned
Shift work, which requires 24- Hour Guest Service Supervisor coverage.
Practising room yield management, to ensure maximum profitability of overall operations
Monitoring inventory, room types, and categories
Ensure that the operational budget is adhered to and all costs are controlled
Ensuring the safety and well being of our guests and co-workers by having a working knowledge of crisis and emergency procedures
Maintain a safe and hazard free work environment
Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program
Adhere to all environmental policies and programs as required
Other reasonable duties as assigned
• To assist the Managers in the smooth running of the department
• Check identification of customers in order to verify age requirements for purchase of alcohol
• Balance cash receipts
• Attempt to limit problems and ability related to customers’ excessive drinking by talking steps such as persuading customers to stop drinking, or ordering taxis or other
transportation for intoxicated customers
• Clean glasses, utensils and bar equipment
• Take beverage orders from serving staff or directly from customers
• Serve wine and bottled or draft beer
• Clean bars, work areas and tables
• Mix ingredients, such as liquor, soda, water, sugar, and bitters, in order to prepare cocktails and other drinks
• Serve snacks or food items to customers seated at the bar
• Order or requisition liquors and supplies
• Ask customers who become loud and obnoxious to leave or physically remove them
• Slice and pit fruit for garnishing drinks
• Arrange bottles in fridge, bottles and glasses to shelves to make attractive displays
• Create drink recipes
• In-charge of Daily Stok In, Stock Out, Inventory, Spillage and Spoilage
• Ensure security, functionality and proper handling of company property in the department
- Greet the customers.
- Take reservations.
- Produce bills and take payments.
- Set up the daily breakfast.
- May required to clean kitchens and common areas linked to the restaurant.
- Required to take the lead or supervise the daily workings of the hotel or check deliveries.
• Greet all guests warmly upon first contact
• Take down food and beverage orders from guests and ensure that the orders are correct
• Prepare and serve drinks and snack orders according to service standard. Ensure that hot snacks and cold drinks are served promptly to the guests once they are ready,
such that they arrive at the guests’ table at the correct temperature
• Try to remember individual guest’s names and their preferences to extend a personalized service
• Creation of new beverage/cocktails to suit guests’ needs. Up-sell and promote other food and beverage offers at every available opportunity to maximize sales revenue.
• Obtain guests’ feedback during operations to ensure satisfaction
• Prepare and ensure that the bills are charged properly before presenting them to the patrons for payments
• Thank all patrons for patronizing the outlet upon their departure
• Clear and tidy up bar counter after the departure of the patrons as quickly as possible
• Report any complaints, incidents or other irregularities to management
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Order and collect food and beverage supply requisition. Ensure that the stock is collected as per requisition.
• Prepare garnishes for operation
• Clean and maintain all operational equipment
• Practice appropriate and effective measures to improve control of costs
- Quản trị website thông tin công ty, xử lý các sự cố về mạng.
- Thiết lập hệ thống mạng nội bộ cho công ty.
- Quản lý Server, hệ thống mạng, Server, Data center.
- Quản lý các thiết bị công nghệ thông tin và công nghệ của công ty.
- Lên kế hoạch bảo trì, nâng cấp hệ thống, thiết bị định kỳ...
- Hỗ trợ Hành chính quản lý, bảo trì, thay thế tài sản thiết bị văn phòng.
- Khắc phục xử lý các sự cố các vấn đề liên quan tới kỹ thuật.
- Chào đón khách, hỗ trợ mang hành lý giúp khách.
- Hổ trợ dịch vụ khách hàng tại sảnh
- Đảm bảo an toàn, an ninh tại khu vực sảnh.
- Thực hiện các công việc khác theo chỉ đạo của quản lý.
- Kết hợp với Bếp trưởng để lên thực đơn, menu đặt tiệc phục vụ khách đến sử dụng dịch vụ ẩm thực tại nhà hàng, khách sạn.
- Xử lý những tình huống xảy ra trong nhà hàng, quầy Bar, bếp cũng như những thắc mắc, khiếu nại của khách hàng.
- Quản lý và kiểm soát chi phí, doanh thu, lợi nhuận của nhà hàng
- Tham mưu cho Ban Lãnh đạo các kế hoạch, chương trình, chính sách tiếp thị và khuyến mại nhằm nâng cao hiệu quả hoạt động và quảng bá hình ảnh nhà hàng.
- Đào tạo, huấn luyện nghiệp vụ, kỹ năng và phong cách phục vụ chuyên nghiệp cho nhân viên nhà hàng.
• Suggests food and beverages association to be well versed with the menu, method of preparation and accompaniments.
• Cleans and polishes Glassware, China ware, hollowware and flatware.
• Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation.
• Replenishes supply of linen and other Operating equipment.
• Obtains requested items from the storeroom.
• Keeps general appearance and maintenance of Restaurant working areas.
• Follows correct sequence of service outlined in the Standard Operating Manual.
• Sets up tables in accordance with Restaurant policy.
• Cleans and removes dishes from the table after service is completed.
• Transports soiled dishes from dining room to kitchen and depositing them in proper placing at the Steward area.
• Cleans all spillage during mealtime and at closing.
• Maintains excellent grooming standard at all times.
• Báo cáo với Giám sát nếu không biết chất liệu vải của quần áo hoặc bất ký đặc biệt nào;
• Đảm bảo các đồ giặt của khách và nhân viên đạt tiêu chuẩn cao nhất;
• Lên chi phí đồ giặt của khách để đảm bảo tính tiền kịp thời và chính xác;
• Có kiến thức gấp đồ theo tiêu chuẩn của từng loại;
• Thực hiện theo chính sách và thủ tục của bộ phận Buồng;
• Báo cáo cho Giám sát về các vấn đề, gợi ý và đưa ra giải pháp giải quyết.
• Báo cáo mọi hỏng hóc đã được sửa chữa và chưa sửa chữa vào sổ giao ca để ca sau tiếp tục theo dõi;
• Các công việc khác theo yêu cầu của Tổng Quản lý và Trưởng bộ phận.
A) Kế toán Doanh thu :
1. Theo dõi và thực hiện các công việc kế toán thuộc phạm vi kế toán công nợ phải thu khách hàng và phải trả nhà cung cấp.
2. Chịu trách nhiệm quản lý và kiểm tra, đối chiếu dữ liệu công nợ phải thu, phải trả của khách hàng trên chứng từ và hệ thống theo từng khách hàng, từng bộ phận.
3. Làm bảng kê, đối chiếu công nợ với khách hàng.
4. Nhận hợp đồng kinh tế của các bộ phận.
5. Quản lý xuất nhập kho.
6. Định khoản và phân loại chứng từ theo nghiệp vụ kinh tế phát sinh
7. Đối chiếu kiểm tra tồn quỹ cuối ngày với thủ quỹ
8. In báo cáo quỹ và sổ quỹ tiền mặt Kiểm tra các chứng từ trước khi lập thủ tục thu chi theo qui định Nhà nước ban hành.
9. Công tác kế toán nội bộ.
10. Hàng tuần, hàng tháng lập Bảng tổng hợp công nợ của toàn bộ các khách hàng.
11. Theo dõi , lập báo cáo tình hình số dư công nợ của nội bộ theo từng đối tượng đột xuất hoặc định kỳ (tháng quý năm ) theo yêu cầu BGĐ ,KTT , TP TV (có đối chiếu với KTCS số dư công nợ).
12. Tập hợp thông tin, lập kế hoạch sử dụng hóa đơn, giao hóa đơn cho Phòng Quản lý cước và nhận/đối chiếu/kiểm tra báo cáo sử dụng hóa đơn hàng tháng.
13. Kiểm tra hồ sơ thanh toán hoa hồng khách hàng liên quan đến doanh thu.
14. Đôn đốc và trực tiếp tham gia thu hồi nợ với các khoản công nợ khó đòi, nợ lâu, và các khoản công nợ trả trước cho nhà cung cấp đã quá thời hạn nhập hàng hoặc nhận dịch vụ.
15. Lập phương án xử lý các trường hợp công nợ khó đòi bằng các nghiệp vụ chuyên môn.
16. Phối hợp thực hiện các công việc khác theo yêu cầu của Kế toán trưởng.
• To efficiently coordinate and administer the activities of the Sales & Marketing Department in accordance with the policies and procedures of the Hotel
• To be responsible for sales administration
• To maintain accounts filing system of the Sales & Marketing Department
• To prepare sales kits and collaterals.
• To upkeep supplies and replenish sales promotional and materials and forms.
• To be responsible for preparing correspondence welcome note/letter, corporate rate agreements/contracts for sales and marketing.
• To perform coordination of group bookings and activities in the hotel.
• To oversee and maintain accurate and efficient sales systems in order to record and trace all sales activities
• To answer all telephone calls and inquiries on behalf of the sales department and action in a timely and professional manner.
• To ensure that the hotel’s database is continually updated for the purpose of undertaking regular and effective mailings in accordance with agreed action plan
• To maintain an efficient and up to date trace system covering all matters which require future, follow through.
• To maintain continual traffic flow of all documents for perusal, action and signature by all sales personnel and ensure all urgent correspondence and telephone inquiries are followed up as a priority.
• To prepare contracts and maintain up to date electric records of all rate negotiations, contracted rates and any other relevant rate information. To ensure Reservations, Front Office and Accor network have up to date information on all rate matters.
• To follow up and work closely with Sales Managers on all leads.
• To ensure effective follow up and coordination of such bookings and provide immediate feedbacks if necessary.
• To handle valuable Corporate Groups and Travel Agents’ enquiries to ensure all reservations with proposal and contract letters
• To follow up with Corporate Group and Travel Agents’ enquiries to ensure reservations with proposal and contract letters
• To plan and coordinate Corporate Group and Travel Agents’ functions with Food & Beverage Department to ensure smooth operation of such functions.
• To prepare and issue related Event Function Orders for all departments concerned to make the necessary arrangement for such functions
• To check that all departments concerned received such Event Function Orders and fully understand the requirements so ensure smooth operation and clients’ satisfaction
• To set up appointments for travel agents especially FAM trips and to work closely with Front Office to ensure efficiently organized hotel inspections.
• To follow up with Travel Agents on completion of FAM trips to ensure future group bookings
• To produce a critical path in relation to each marketing activity and ensure that each action point is completed by due date
• To visit valuable Corporate Group and Travel Agents, if necessary follows up with discussions and arrangement for their functions
• To keep in touch with valuable Corporate Group and Travel Agents by making festive greeting cards, as well as visiting them at their offices
• In cooperation with Marketing & Communication Manager to maintain accurate records detailing quantities of sales collateral and promotion gifts and giveaways and re-order when necessary to ensure continual supply
• To maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees
• To maintain a professional business confidentially
• To have a complete understanding of the Hotel Employee Handbook and to adhere to the regulations contained there
• To have complete understanding of the Hotel’s policies relating to fire, safety and health
• To see to cleanliness and maintenance of own work, area and equipment
• To attend activities and meetings as well as accept any responsibilities of projects as directed by Sales Manager/ Assistant Director of Sales or Director of Sales.
• To be flexible and willing when asked to fill in any areas where needed to help in an emergency or difficult circumstances as assigned or required by Hotel Management
• To be ready and responsible to perform any other duties as designated or required by Hotel Management from time to time.
To generally promote and ensure good inter-departmental relations.
To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
To take time and get to know the guests, and to be committed to service excellence.
To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.
Works in close cooperation with all other staff assigned to the outlet, as well as Kitchen, Stewarding and Cashiers.
Ensures that orders are only issued against written / printed receipts.
Welcome arriving guest and ensures prompt service.
Maintains cleanliness and best possible maintenance of the bar counter and all related areas.
Handles guest complaints directly or refers them to the assistant Manager or the Bar Manager.
Knows the bar menu and price structure by heart and can recommend when a guest asks for assistance.
Aware of basic cashier work and handles payments promptly and efficiently.
Familiar with the company’s internal policies and safety procedures.
1. To maintain a high customer service focus by approaching your job with the customers always in mind and being proactive in a timely manner towards their needs and requests as per Accor Hotels and the Pullman brand standards.
2. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
3. To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
4. To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
5. To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
6. To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
7. To actively promote the services and facilities of the Pullman to guests and suppliers of the Hotel.
8. To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
9. To contribute positively to the Pullman and Accor Hotels by providing both guests and fellow team members with courteous, hassle-free service and by seeking to always maintain a pleasant working environment with each other.
Quality
• Ensures that Accor and Pullman brand standards are met or exceeded at all times, throughout the property.
• Ensures compliance of all areas with the risk management standards.
• Responsible and accountable for maintaining the highest fire safety standards in all areas, which includes procedures, training, regular drills, maintenance of smoke/fire detection system and fire fighting equipment.
• Ensures that power generators are operated and maintained at the highest standards, to guarantee a continuous supply of energy for the resort and to ensure a reasonable life span for the units.
• Ensures that the water plant and water treatment plant are operated, maintained and repaired to the highest possible standards, while keeping all related costs under control.
• Ensures that all electrical, refrigeration, air-conditioning systems and heating systems are operated, maintained and repaired to the highest possible standards, while keeping all related costs under control.
• Responsible for the operation of the incineration plant, its’ maintenance and operation in compliance with standards, including environmental standards. Responsible for the overall waste management operation.
• Controls and analyses on an on-going basis the cleanliness, sanitation and hygiene of all pools, Jacuzzi, saunas, and takes necessary action if needed. Keeps accurate records of maintenance and cleaning.
• Maintains a preventive maintenance programme for all facilities, and ensures that the programme is followed and records kept.
• Ensures that all landscapes are kept to the highest possible standards, including the plant nursery and the automatic watering system if applicable to the Pullman.
• Responsible for the maintenance of electronic locks and room safes.
• Assists with all environmental issues as per Planet 21 and other related Accor standards.
• Responsible and accountable for the order, storage, usage of all spare parts and the Workshop in accordance with the highest standards.
• Establishes a list of vital spare parts to be kept in store.
• Ensures that all departments (including off-site) receive maintenance service in a timely, professional and efficient manner, in order to ensure the smooth running of the operations, with special attention to the laundry and kitchen areas.
• Keeps all necessary records for inspection and/or audits.
• Keeps all drawings of the buildings/facilities.
• Keeps a file with instruction manuals for all equipments.
• Keeps a complete and updated key inventory system.
• Ensures that satellite TV and all other audio visual facilities of the resort are in good working order.
• To co-ordinate the formulation of the hotel’s capital plan in his/her area of expertise.
• To assist with the implementation of the hotel’s capital plan wherever necessary.
• To keep abreast of industry trends and competition.
Customer
• Ensures that Guest Survey results are as high as possible, on a consistent basis.
• Monitors results, communicates them to the teams, and uses them to identify training required.
• Maintains a high customer service focus, for oneself and team.
• Aims at providing customers with a safe, enjoyable and memorable experience of the resort and its facilities.
Profit
• To ensure that all costs of the department, detailed in the revenue plan for the year, are kept under control.
• To be cost conscious.
• To set clear financial objectives to immediate reports and review them on a regular basis.
• Monitors rostering to ensure maximum productivity and full use of multi-skilling opportunities.
• Ensures that turnover and absenteeism are kept to a minimum level.
• Gives feedback to the teams on a regular basis, with regards to the performance of the department and the whole property.
• Ensures that each section which is maybe managed by a supervisor, fully aware and accountable for the section’s performance.
• Provides forecasts and updates on anticipated changes in the business whenever appropriate.
• Provides a monthly report to the General Manager, Executive Assistant Manager and Finance Department.
• Monitors all costs, recommend measures to control them, and implement these measures after review with department heads/directors concerned.
• Works closely with the General Manager and Executive Assistant Manager to co-ordinate the formulation of the expense plan, including manning and operating equipment, in line with the compilation of the Business Plan.
• Carries out regular inventories of operating equipment, and take appropriate actions.
• Analyses, controls and take corrective action when necessary with regards to the following costs: payroll, energy, supplies (list is not limitative).
• Continuously sources for better quality items at the best possible price, without compromising on quality.
• Establishes effective purchasing and receiving procedures with the assistance of the Purchasing Team and Financial Controller.
People
• Fully embraces a positive behavior for oneself, team, peers, and colleagues.
• Ensures that all team members are aware of the objectives of the property and the department (departmental Objectives).
• Leads by example at all times.
• Provides direction and support to teams on a daily basis.
• Keeps excellent relationships with team, peers, and all other colleagues of the hotel.
• Develops all team members of the department with appropriate training and coaching, either directly, or through appropriate supervisors.
• Ensures that training needs are identified, addressed, and that appropriate action is taken, results monitored and training records accurately kept.
• Ensures that training hours (minimum of 40 hours per full time equivalent) usage are met or exceeded.
• Assists in all areas of occupational health and safety standards, throughout the property.
• Ensures punctuality, grooming and hygiene of all team members.
• Ensures that succession planning for the department is in place.
• Conducts probationary appraisal, Performance Development Reviews for team members of the department.
• Ensures that all team members go through at least one Performance Development Review per year.
• Assigns responsibilities to team members and to check their performance periodically.
• Conducts departmental meetings for all teams, on a regular basis (minimum once per month).
• Conducts daily operations briefing with direct reports/supervisors.
• Monitors vacation planning for the department.
• Keeps courteous, professional relationships with owners, suppliers, colleagues, competitors etc.
Phân công, điều hành hoạt động của Bộ phận Vi tính.
• To coordinate functions of the department, to arrange over time work timesheet to ensure the stable 24/24 operating, 7 days in the week.
Điều phối các nghiệp vụ trong Bộ phận, xếp lịch trực ngoài giờ để đảm bảo hệ thống hoạt động liên tục ổn định 24/24, 7 ngày trong tuần.
• To make development plan and maintenance of IT system.
Lập Kế hoạch phát triển, bảo trì hệ thống CNTT.
• To propose and consult the Board of Management in managing and distribution of IT equipment with the purpose to enhance the effectiveness usage.
Đề xuất, Tư vấn cho Ban điều hành về việc quản lý, phân phối các thiết bị vi tính nhằm nâng cao hiệu quả sử dụng.
• To study on new technologies for applying into hotel’s IT systems.
Nghiên cứu những công nghệ mới có khả năng ứng dụng vào hệ thống CNTT của khách sạn."
"
• To make the plan and implement the establishment of new server for upgrade the current server system.
Lập kế hoạch và thực hiện việc xây dựng hệ thống mạng mới hoặc nâng cấp hệ thống mạng hiện có.
• To organize and manage the hotel’s server system, to ensure the server’s security, appropriate rights of user’s access.
Tổ chức, quản lý hệ thống mạng khách sạn, đảm bảo an toàn bảo mật mạng, quyền truy cập phù hợp cho người sử dụng.
"• To consult Departments on choosing of appropriate computers.
Tư vấn cho các Phòng Ban trong việc chọn trang bị vi tính phù hợp nhu cầu sử dụng.
• To make plan and maintain hotel’s computers.
Lập kế hoạch bảo trì vi tính trong khách sạn.
• To assign and supervise the managing the web server, email server of the hotel.
Phân công và giám sát việc quản trị web server, email server của khách sạn.
• To manage the hotel’s website.
Quản trị website của khách sạn.
• To organize the training for IT relating fields in accordance with hotel’s demands.
Tổ chức đào tạo các lĩnh vực liên quan đến CNTT phù hợp với nhu cầu của khách sạn.
• Other tasks as assigned by Board of Management and Head of Department.
Các công việc khác theo yêu cầu của Ban Quản lý.