124642 - Field Service Engineer - Medical Equipment

Position: Field Service Engineer - Medical Equipment
Job Code: 124642
- Working location: Cau Giay ward, Hanoi city, Vietnam.
- Monthly Salary: Negotiable
Responsibility
・Instruct/ Guide the distributors on how to install/repair/perform maintenance on our instruments.
・Accompany the distributors on their demos at existing/potential customers' sites and promote our company/brand.
・Perform service activities efficiently and effectively as requested (including but not limited to installation, operator training, preventive maintenance, testing, inspecting, troubleshooting, adjustments, calibrations, alignments, and part replacement) and ensure ongoing
effectiveness.
・Manage the territory of assigned equipment and parts inventory to meet customer needs and contribute to the sales of service products to meet revenue goals.
・Ensure customer satisfaction and improve service outcomes by delivering speedy and high-quality service. Act as a trusted advisor to company's customers by understanding customer needs and providing appropriate solutions.
・Provide feedback to the manager concerning performance anomalies encountered in the field and suggest recommendations for improvements.
・Review service manual documentation to ensure accuracy and current revision levels and translate these documents into local language when the need arises.
・Maintain Device History Records and monitor modification and software upgrade status.
・Review failure trend analysis data for each product assigned. Identify failure trends and report them to management for resolution.
・Maintain professional and technical knowledge pertaining to service activities described by attending educational classes as required and reviewing technical bulletins.