Account Manager

Account Management & Development

• Work as the main contact point for all clients and stakeholders for web marketing matters. Ensure that the clients’ most valuable deliverables are met and optimized. This includes (but not limited to) identifying and validating requirements, briefing other team leads about projects, and negotiating constraints and risks.
• Anticipate clients’ needs: see opportunities for improvements, communicate ideas & suggestions on current projects.
• Develop and build strong, long-term client relationships and make sure working towards 100% client satisfaction and stakeholders.
• Be actively involved in new business efforts from qualifying opportunities to participate in proposals, final pitches and presentations as well as follow up the projects from the beginning to the end.
• Provide superior customer services while maximize business opportunities in all projects with all clients and stakeholders.
• Be active to setup client meeting on on-going projects to keep track the status as well as update all tasks timely.
• Supporting Local Team Manager in project estimation and timeline..

Production & Delivery

• Coordinate with the internal teams: Business Analyst, Design, Development, QC and Performance working on all requests/projects.
• Optimize team output and efficiencies through coordinating working flow between the internal team to ensure constant progression of the team as a whole.
• Interact with other department leads to brand storm about the briefs, the ideas, communicate service offerings to identify the best solutions for clients.
• Conduct & analyze the Client Satisfaction surveys to evaluate and improve the team’s level to cope with the current and new challenges.
• Monitor the documentation of all projects and keep up-to-date information for each task and make sure what we have is the latest versions.
• Report to Local Team Manager on a regular basis on project status and red flags.