Account Manager

- Serve as the lead point of contact for all clients on account management matters. Build and maintain strong, long-lasting client relationships.
- Develop trusted advisor relationships with clients and employees.
- Developing a technical understanding of our clients product offering and roles.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Clearly communicate the progress of monthly/quarterly initiatives to the internal team and clients.
- Develop well-researched marketing plans/proposals for clients.
- Prepare monthly reports on account status on a timely basis.
- Monitor the project team to ensure the project is going well.
- Assist with challenging client requests or issue escalations as needed.
- Participate throughout the end-to-end client serving process: from 1st client meeting to proposal, pitching, on-boarding, and execution.
- Manage client expectations of timing to ensure that projects are delivered at the highest quality levels, on time and on budget, while achieving the expected profit for the company.
- Deliver multiple projects effectively (from onboarding to ongoing execution): closely monitor performance of projects, responsible for quality and output of internal team problem solving, discussing weekly/ monthly/ end-of-project performance review with clients.