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Mô Tả Công Việc
• Manage warranty activities inside Asia-Pacific Market• Yearly build up, manage/monitor warranty budget• Handling weekly, monthly meetings with Market to collect information, update pending issues and align action together• Visit the Dealers/ Importers to resolve technical problems or check and analyze the problem in depth• Work with Customer Service team to handle the hotline cases from Market: analyze data, define and arrange necessary actions to:o Provide the best service, solution to Customero Full understanding of what is happening in the Market (in terms of technical)o Well communicate with Quality or R&D about the technical issues on the Market: searching for root cause, defining solutions, defining necessary actions toward the Market (if specific action to used bikes, such technical update, campaign, or any promotion action)o From the result of working internally inside factory, to summarize, feedback, guide/ instruct to Market the standard procedure to manage technical cases.
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Yêu Cầu Công Việc
• Bachelor’s degree in technical field: automobile, mechanical, electrical and electronics, etc.• At least 4 years of experience in after-sales service/ warranty• Strong mindset of service, customer orientation• Technical background, especially quality analysis• Data analysis, and reporting skills• Communication and leadership skills• Problem-soliving & critical situation-handling skills (able to work independence and decision)• Willing go to Market, work directly with technician guy at DealerBENEFITS:• Performance bonus and 13th salary• Annual salary review• 12 days of annual leave, plus 2 summer vacation days off• Enjoy welfare regimes: birthday bonus; seniority bonus; gift in Mid-Autumn Festival, New Year, etc.• Social Insurance according to Vietnamese Labor Law• Extra health insurance for employee• Annual health check• Several training courses to increase your competence with great opportunities for career development• Bonding activities: team building, year-end party, etc.• Attractive employee discount/ internal sales programWorking time: Monday – Friday, 8:00 – 17:15
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Hình thức
Full-time
Mức lương
Thỏa thuận
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