Aftersales Policy Management

- Develop and Propose AfterSales Policies: Collaborate with relevant Dept. to create and improve of policies for AfterSales , encompassing both service and spare parts operations and pricing. - Review and Adjust Policies: Continuously monitor the effectiveness of existing policies and make necessary adjustments to align with market changes, customer needs, and internal goals. - International and National Policy Alignment: Ensure policies can work and aligned across different regions, considering both local/national and international standards and regulations. - Cross-Functional Collaboration: Collaborate with technical, service, and sales teams to integrate best practices and feedback into policy formulation. - Customer Satisfaction Focus: Propose and implement policies that directly contribute to customer satisfaction by enhancing service quality, parts availability, and overall customer experience. - Data-Driven Approach: Collaborating with aftersales and market teams to perform data analytics and market surveys to assess policy impact and identify areas for improvement. - Compliance & Legal Oversight: Ensure all AfterSales policies comply with relevant regulations and industry standards, both locally and internationally. - Technical Expertise: Leverage technical knowledge of vehicle operations and components (preferred) to develop more effective and precise policies related to service and parts management. - Reporting: Prepare regular reports on policy performance and present actionable insights to senior management. - Drive Business Growth: Design policies that support business growth strategies by improving operational efficiency and enhancing customer loyalty.