Aftersales Service Manager

With respect to all your personal data shared to VinFast in the application and the entire recruitment process of VinFast, by clicking “Apply”, submitting your resumé/CV and/or participating in VinFast's recruitment process, you agree that you have read VinFast's Personal Data Protection Policy ("Policy") posted at https://vinfastauto.com/vn_vi/dieu-khoan-phap-ly or https://vinfast.vn/privacy-policy/, you agree to the Policy and consent for VinFast to process your personal data in accordance with the Policy and the applicable regulations on personal data protection.Job Overview:VinFast is seeking a highly motivated and customer-focused Aftersales Service Manager to lead and manage our aftersales service operations. The Aftersales Service Manager will be responsible for ensuring that our customers receive exceptional post-purchase support.. This role requires a blend of leadership skills, customer service expertise, and technical knowledge to ensure customer satisfaction, operational efficiency, and effective management of aftersales processes.Job Description: - Develop and execute aftersales strategies to drive customer loyalty, repeat business, and revenue growth.- Develop and implement service policies and procedures to ensure consistency in service delivery and compliance with industry standards.- Identify and implement improvements in the aftersales service processes to optimize efficiency, reduce costs, and improve service quality.- Oversee the day-to-day operations of the service department, including scheduling service appointments, assigning tasks, and ensuring efficient workflow.- Ensure timely delivery of services, minimizing service downtime and maximizing customer satisfaction.