Air Freight Operations & Customer Service Executive

Responsibility:- Manage AWB/MAWB/Manifest/Arrival Notice/Delivery Order- Co-ordinate with origin/destination team and inform customer on incoming/departing shipments- Follow-up and send HAWB to customer, ensure accuracy of AWB/MAWB/Manifest- Create and release Pre-Alert/Arrival Notice/Delivery Order timely- Inform Counter/Terminal that HAWB/DO is ready for issuanceSystem Update and Shipment Follow Up- Ensure Cargowise is updated properly in timely manner- Monitor customer's requirement on milestone and KPI- Follow up shipment status and ensure cargo delivered successfullyOperational Accounting:- Create invoice and dispatch the same to Customer, resolve invoice queries- Create PO and follow-up payment to supplier, resolve supplier Invoice queries- Manage overdue invoices and follow-up paymentOther Key Responsibility- Troubleshoot and resolve operational issues / escalations- Monitor corrections required and data quality in invoice- Solve customer query and handle exception if any- Participate in new Air export/import project implementation and being key executive for key account