Airfreight Operations Manager, Hanoi

• Lead and support the air operations team in managing daily export/ import shipments.• Oversee the full shipment lifecycle — from booking and pickup to airline handover and final delivery.• Coach and develop team members to help them grow and perform at their best.• Act as the main point of contact for escalations and ensure quick, effective resolutions.• Build and maintain strong partnerships with airlines, terminals, and trucking providers.• Collaborate with internal teams such as planning, sales, customs, and destination offices to ensure seamless coordination.• Continuously improve workflows to enhance efficiency and customer experience.• Ensure all activities follow Flexport’s standards, policies, and local regulations.• Identify opportunities to improve workflows — saving time, reducing costs, and boosting productivity.• Monitor and review vendor performance, providing feedback and solutions to improve service quality.• Oversee billing accuracy and cost control, resolving invoice disputes promptly.• Manage & keep good relationships with external vendor, providers to get support and handle shipment smoothly.• Contribute to Continuous Improvement: Actively refine procedures and enhance systems by identifying inefficiencies, streamlining processes, and collaborating with teams to implement new workflows, optimize existing systems, and integrate new technologies.