Đăng nhập
Đăng ký
Mô Tả Công Việc
- Coordinate and assist transportation requirements of guest
- Treat all guest in a polite and courteous manner at all times
- Give complete cooperation to any guest requiring assistance in a prompt, caring and helpful manner
- Ensure that all hotel guests are met and assisted at the airport on arrival and departure in order to provide a personalized service
- Ensure a paging board is displayed to identify the guests arriving at the airport
- Ensure that you are having the daily arrival and departure report in order to monitor guest movement
- Maintain an in-depth knowledge on all products, services and excursions including timings and pricing.
- Give all the Resort facilities information to the guest and offer your assistance in any of their request
- Liaise closely with the Guest Relations Officer and Chief Concierge in order to coordinate guest transportation
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality.
- Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
- Communicate effectively with guests, co-workers and the manager.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Maintain a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
- At all times projects a favourable image of the Hotel to the public.
- Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
- Attends work on time as scheduled.
- Follows safety and security rules and procedures.
Yêu Cầu Công Việc
- A minimum of 1 years of guest relation experience in service industry
- A degree or diploma in Hotel Management or equivalent
- Fluent in the English language
- Knowledge of Opera system
- A passion for delivering exceptional guest experiences
- Well-presented, organized and calm personality
- Flexibility to work all shifts including early mornings, evenings, nights and weekends any day of the week
Hình thức
Quyền Lợi
- Competitive salary and benefit package
- Learning and development within Radisson Hotels Group
- Internal Careers Advancement
- Company shuttle bus
- Uniform & duty meals
Mức lương
Thỏa thuận
Báo cáo tin tuyển dụng: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo,
hãy phản ánh với chúng tôi.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
