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Mô Tả Công Việc
As Ambassador , we rely on you to:
- Review the daily arrival list to identify assigned VIPs, and special guests.
- Inspect assigned rooms/suites prior to arrival to ensure immaculate housekeeping standards and correct amenities (welcome fruits, wine, etc.).
- The Welcome: Meet guests personally at the drop-off point or lobby upon arrival. Perform a swift, personalized check-in (avoiding queues).
- The Connection: Immediately provide the guest with the Ambassador Hotline / Personal Contact (Zalo/WhatsApp/Kakaotalk/Viber), encouraging them to contact you directly for any need, 24/24.
Yêu Cầu Công Việc
We are looking for someone who:
- Maintain a "24/24" connection status (via team rotation) to ensure no guest message goes unanswered.
- Proactively check in with guests daily (via text or a quick meet-up) to ensure their happiness.
- Assist with all resort arrangements: Restaurant reservations Restaurants, Spa bookings, Recreation information, Transportation
- Issue Resolution: This is the core duty. If a guest complains (AC, noise, food quality), the Ambassador owns the problem. AMs responsible to connect with other department to solve it; follow up personally until the guest confirms they are satisfied.
- Has a minimum of 1 years of position experience
- Is proficient in oral and written English
Hình thức
Quyền Lợi
Dynamic environment and potential development, training and promotion opportunities.
- Service charge: Full service charge 100% during probation period.
- Social insurance regime: 100%
- Operation Position: 1.5 days off/week.
- Office Position: 02 days off/week (9 working hours/day)
- Support for gasoline/shuttle
- Other welfare policies according to the Company's policy.
Mức lương
Thỏa thuận
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
