Analyst, Business Applications

Duties may include but not limited to:

 Assess user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available tools

 Act as a focal point for communicating related system problems within the department and collaborate with other teams and vendors on changes, fixes, and updates

 Analyze and document business requirements and business processes and translate them into specifications and design

 Coordinate activities between process owners, users, software developers, system administrators and managers

 Assist with the release process for applications which includes effective department wide and end user communication

 Manage delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications

 Develop processes to continuously monitor the quality and integrity of data;

 Ensure department adheres to policies and procedures that are compliant with industry and regulatory policies

 Keep abreast of new developments and forecasts future trends in the area of application integration in the healthcare industry

 Maintain a strong understanding of technology and its application to achieve business objectives

 Prepare analysis and or proposals for other enterprise departments when necessary

 Develop training content and provide training to users

 Provide ongoing troubleshooting, support, and maintenance of applications, including 24/7 on call coverage as required.