Application Support Consultant (SAP) – French Speaking

Job Description
– Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident
– Capitalize & document new knowledges/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team
– Involve in implementation of new business applications/features to update and transfer new features to users: produce related documentations & contact users to present them, be an active contact point to answer the needs of users and alert leader/manager when the problem becomes critical and recurrent
– Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions
– Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team
– Depending on the integration of the candidate, you will eventually be in charge of organizing trainings for user: produce training material, provide training on assigned scope of work