Application Support Engineer (SQL, MongoDB, English)

As a Application Support Specialist, you will be responsible for the following tasks: Responsible for being the first point of contact for business users to handle all production incidents and service requests. To ensure timely resolution of issues by escalating them to the management or development team when necessary  Monitor and troubleshoot system issues as they arise. Handle all production incidents and service requests  Escalate issues to management or development team for timely resolution  Write database scripts for data patches as per user requests  Analyze data feeds and perform error checking when needed  Conduct change activities, problem management, and major incident management  Create and maintain documentation to improve service levels  Be available for ad hoc off hours, weekend, and public holiday work during major incidents  Support for other countries (Thai, Philippines, Malaysia, Indonesia,...)