Assistant Credit Card Planning Manager

Trách nhiệm công việc1. Card Operations and Operations Process (40%) Manage card operations activities by planning and scheduling activities and workload, coordinating with related departments to ensure that operations schedules are meet. Handle and manage Credit card daily activities including issuing, delivery, settlement and chargeback Interface with other department, customer services vendor to resolve customer service issues, follow up the resolution of problem to ensure timely response and customer service. Budget planning for card stock and delivery, monthly monitor payment to vendor/partners Participate in the review and recommend of change of card operations system and procedure, 2. Card Vendor Management (20%) Work closely with card embossing and delivery vendor and monitor daily card issuing and delivery activities to ensure card issue and delivery to customers Manage the service qualify and recommend for service improvement Compare services and propose necessity services to apply for credit card 3. Card Product Policy (30%) Establish and update Credit Card Policy, Work closely with Risk, Legal/Compliance division and other departments to ensure the product policy is complied with all Company standard and SBV’s regulations Manage and update Credit Card Terms and Conditions 4. Other ad-hoc tasks and reports (10%) Participate in the project task forces for product and system development. Other tasks as assigned by Head of department/head of division Kỹ năng & Chuyên môn1. Qualification University Degree majored in Economics/ Finance/ Banking/ Business Administration. 2. Work Experience 5-6 years working experience in banking, cards industry 3. Knowledge - Strong legal sense. Credit Card product policy, Card operations process, Customer services SBV’s card regulations, Visa/Mastercard’s regulations Knowledge associate with operation technology, including CMS, LOS, other tools to support issuing and delivery, statement and payment 4. Skills - Customer service skill Problem solving, follow up with resolution of problems to ensure timely response Able to communicate effectively with different stake holders Collaboration, multitasking, ability to lead and work with a team Interpersonal skill Fluent in English (both written & verbal) Phúc lợi dành cho bạn Attractive KPI Bonus (monthly or yearly) and 13th month salary Premium personal healthcare insurance for all employees and spouse and/or children 14 – 20 days annual leave, 3 days of sick leave with pay Woking location: Lầu 19, tòa nhà The Mett, số 15 Trần Bạch Đằng, phường Thủ Thiêm, Thành phố Thủ Đức