Assistant Executive Housekeeper

- Assist Executive Housekeeper to ensure that the housekeeping department is effective.

- Carry self professtional appearance and manner, according to the employee handbook.

- Full knowledge of the hotel product, including room types, rates, relative features, and facilities, food and beverage outlets/ promotions, spa, fitness centre and etc.

- Ensure that assigned rooms, corridors, service areas, and other areas are properly cleanned.

- Inspect these areas daily and submit works order to the engineering department.

- Ensure that all reports are prepared and completely on time.

- Ensure that an effective and complete training program is in use and that all employees and supervisors are well trainned as needed.

- Ensure that all housekeeping’s working procedure are available, current and in effect and available for all employees to use as reference.

- Ensure that proper key controls are in place.

- Ensure that par levels of linen, towels and uniforms are current; a summary report should be sent to accounting. Take an accurate linen inventory monthly.

- Responsible for inventory of guest supply and mini-bar inventory of each period.

- Control overtime through good management and immediate response to problems.

- Ensure that all employees in proper dress code and correct uniform.

- Immediate response to all guest problems and correspondence.

- Ensure that lost and found articles are stored properly and that the correct logs are maintained.

- Maintain a system of absentee tracking.

- Complete regular forecasts of business levels, manpower and expenses.

- Maintain a regular quality control inspection of department standards.

- Develop and maintain a motivational working environment within the department and positive relations with other departments.

- Provide employee counselling, support and guidance as required.

- Coordinate work of external contract if required.

- Maintain a cost effective rostering system, which is flexible to occupancy.

- Train housekeeping employees to become multi skilled in all facets of housekeeping and associated departments.

- Maintain an annual leave roster for low occupancy periods.

- Initiate measures to minimize all wastage of materials and amenities are used in the department.

- Attend training and meetings sessions as required.

- Conduct duties or tasks as directed by hotel management.