Assistant Front Office Manager

• The Assistant Front Office Manager is responsible for the security control of all hotel keys whilst on duty.

• Responsible for security checks of the entire hotel and its equipment on a regular basis each day/evening.

• Responsible for liaising with the contracted Security Company on daily basis.

• Responsible for attending to, resolving or acting upon any alarms or security breaches that may occur whilst on duty.

• The Assistant Front Office Manager is to ensure and oversee that the Receptionist/Cashier shift procedures/duties are completed on time and are procedurally correct.

• To ensure the computer “saves” are done as scheduled.

• To ensure that on-going pertinent/relevant logbook communication to other shifts is maintained.

• To assist Reception/GSA Telephones as required.

• Responsible for assisting in a “hand-on” capacity should the need arise in any outlet or area in the Hotel.

• To assist as required/requested with the solving of any guest complaints/upsets.

• Responsible for the issue/supply of stocks as requested by Outlet Managers/Supervisors.

• To ensure all outlets open/close on time.

• Responsible for ensuring all outlets are securely locked-up at their respective close of trading.

• Responsible for the issue/receipt and verification of all outlet floats as required.

• To ensure all F & B staff members are correctly uniformed per relevant area/outlet.

• Responsible for ensuring that end of shift balances for outlets are completed on time and are in balance

• The Assistant Front Office Manager is responsible for actioning fire and emergency procedures and for contacting Senior Management in case of a fire or emergency whilst on duty.

• Responsible in the absence of the Purchasing Manager and Storeman for receiving/issuing supply of stocks required to all outlets and for ensuring all relevant orders are completed and authorised in line with the purchasing procedures.

• Responsible for the timely handover, briefing by out going/in coming Assistant Front Office Manager /Manager on Duty.

• To ensure that you as Assistant Front Office Manager are constantly aware of and “up-to-date” with all happenings and operations within the hotel. It is vital that you have an obvious presence throughout the hotel, and be visible and moving through public areas and departments continually whilst on duty.

• Responsible for ensuring clear and constant communication lines are kept with all staff and hotel department.

• Responsible for providing change to other departments and the correct balancing of the main safe float.

• To ensure that you as a Assistant Front Office Manager are completely aware of all the hotel’s services and facilities, outlet operating hours and scope of service.

• Responsible for on-going pertinent/relevant log book communication to other shifts/departments.