Assistant Front Office Manager - Trợ lý Trưởng bộ phận Lễ tân

Coordinate the Front Office Manager

• Perform supervision of the lobby department's operations in the hotel, ensuring that work positions adhere to procedures and are efficient.
• Check the list of VIP rooms and group arrivals for the day.
• Coordinate the preparation for welcoming VIP guests and groups.
• Personally inspect the preparation and setup of rooms for VIP guests.
• Personally welcome and accommodate VIP guests and groups staying at the hotel according to appropriate protocols.
• Check and ensure that all letters, parcels, messages, etc., are promptly delivered to guests.

Resolve customer requests and complaints

• Receive customer requests and complaints and coordinate with relevant departments to promptly respond and resolve them to ensure customer satisfaction.
• Promptly report incidents beyond authority or ability to resolve to superiors.
• Record the content of requests and complaints that occur during working shifts in the logbook.

Inspect the operations of various areas within the hotel

• During your shift, perform inspections of the various areas within the hotel, such as meeting rooms, restaurants, bars, swimming pools, IT rooms, hallways, etc.
• This is to promptly identify any issues that may arise and take swift action to address them.
• Ensure that the areas are opened and closed according to the prescribed schedule.

Provide guidance and training to staff

• Directly or instructively provide job training and guidance to new hotel staff members.
• Participate in assigned training courses to enhance the skills and knowledge of hotel staff.

Other tasks

• Encourage customers to provide feedback on the quality of hotel services, paying attention to specific comments and opinions for verification and appropriate adjustments.
• Hold shift handover meetings with other shift managers before and after each shift to discuss any specific issues that occurred during the shift.
• Regularly coordinate with relevant departments to conduct a comprehensive inspection of the entire hotel, particularly issues related to the electrical system, machinery, and equipment.
• Participate in training courses to enhance professional skills when provided with opportunities by the hotel.
• Prepare work reports according to regulations and attend all relevant meetings.
• Perform other tasks as requested by superiors.