Assistant Housekeeping Manager/ Trợ Lý Quản Lý Buồng Phòng

• Constantly remind and meet with all Housekeeping staff importance of Standard Operating Procedures for all areas of responsibility.

• Ensure that all auditing and reporting standards are conveyed to staff and adhered to

• Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner

• Conduct quality control inspections of all areas of the hotel and share results with the team

• Work with Engineering to maintain areas of the hotel to the highest standards.

• Conduct daily briefings and monthly meeting with all Supervisors with Senior Executive Housekeeper/Housekeeping Manager

• Coordinate with outside contractors relating to his/her department ensuring that they follow all hotel policies

• Assist in overseeing the operations of Laundry and Linen, Flower and Decoration, Mini Bar

Team Management

• Interview, select and recruit Housekeeping employees with final approval from the Executive Housekeeper.

• Identify and develop team members with potential

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

• Prepare weekly staff schedules keeping in mind-anticipated business.

• Prepare monthly report for monthly attendance in preparation for payroll

• Assist in monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues.

• Manage organization and cleanliness of departmental areas by conducting daily walk through

• Perform other duties assigned by the Management

• Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests’ expectation while managing operational costs within budgets.