Assistant Housekeeping Manager/ Trợ lý Quản lý Buồng phòng

The Assistant Housekeeping Manager supports the daily operations of the Housekeeping Department to ensure guest rooms, public areas, and back-of-house areas are maintained in accordance with hotel standards. This role focuses on day-to-day supervision, quality control, staff coordination, and inter-departmental communication to ensure smooth operations and high guest satisfaction.

Key Responsibilities:

• Assist in managing daily housekeeping operations, including room status control, task allocation, and shift coordination.
• Supervise Housekeeping Supervisors, Team Leaders, and Room Attendants during daily operations.
• Conduct regular room and area inspections to ensure cleanliness, presentation, and brand standards are met.
• Coordinate closely with Front Office on room priorities, VIP arrivals, early check-ins, and late check-outs.
• Liaise with Engineering to report and follow up on maintenance issues and out-of-order rooms.
• Support staff training, on-the-job coaching, and guidance for new and existing team members.
• Monitor staff grooming, discipline, attendance, and work performance during shifts.
• Assist in handling guest complaints related to housekeeping and ensure timely corrective actions.
• Support inventory control for linen, amenities, and cleaning supplies.
• Prepare and submit daily operational reports to the Housekeeping Manager.