Assistant Loss Prevention Manager | Phó Quản Lý Bộ Phận An Ninh An Toàn

• Follow the approved monthly duty roster schedule.
• Attend a pre-shift briefing fifteen minutes prior to shift commencement.
• Comply strictly with all established security and safety policy and procedures and familiarise with the standard operation manual.
• Consistently strive to meet and exceed defined performance standards (operational and behavioural).

2. Security officer training and coaching

• Attend all pre-organised departmental training sessions promptly.
• Record each attendance by signing attendance register at the completion of each session.
• Conduct any required private studying in preparation of test questions.
• Obtain or exceed minimum test performance standards.

3. Practice emergency drills

• Fully familiarise oneself with all emergency contingency plans, policy and procedures, manuals, etc
• Fully understand the role of the Emergency Response Team (ERT) and the ERT team leader and Crisis Management Team (CRT).
• Participate in all emergency drills (planned and unplanned).

4. Fire Safety

• Familiarise with all common fire hazards and fire precautions.
• Conduct routine fire safety hazard patrols of the hotel, e.g. obstructions in ire staircases
• and fire exits; fire doors propped open.
• Practical use of fire extinguishers and hose reels.
• Always actively research updates to understand emergency systems and equipment (Meeting point, location of fire extinguishers, hose reels, location of hotel emergency exits).

5. Access control

• Carry out stringent vetting of visitors; contractors and suppliers, scrutinising all forms of identification.
• Registration of all visitors, contractors and suppliers.
• Ensure that all hotel property is accompanied with an authorised gate pass/ asset disposal form before permitting release from the hotel.
• Conduct bag searches of all contractors; suppliers, etc. in accordance with policy and procedures.
• Report to a supervisor all irregularities and suspicious person(s) entering the hotel.

6. Crime prevention and detection

• Convert and overt surveillance of critical areas (e.g. monitor unattended baggage at the hotel reception, etc.)
• Identify and reports irregularities and possible crime suspects.
• Proactively provide crime prevention advice to all guests, patrons and staff when necessary (e.g. guest leaving valuables unattended in hotel area, etc.)

7. Crime reporting and victim support

• Offer reassurance to victims of crime and ascertain if first aid is required.
• Obtain full information regarding the circumstances of the crime and circulate description of suspects and last seen location.

8. Responsible for the operation of all security system; reports system failures, faults and damages to the shift supervisor.

• Check panic/ hold-up alarms (disable room and toilet, etc.).
• Check guard tour system.
• Check lift operation and alarm.
• Check escalator operation and alarm.
• Check door alarms (fire exit doors) and guest room door.
• Check CCTV system (DVR, cameras, lenses, cables, etc.).
• Check Walkie-talkie communications.
• Check Mobile phone communications.
• Check Flashlights.

9. Compliment the hotel’s guest service efforts in delivering superior service to all hotel guests, patrons and visitors.

• Consistent proactive delivery of guest service in all elements of the security operation.
• Handle guest queries efficiently and effectively to maintain high guest satisfaction.
• Proactively carry out direct guest service activities such as door opening and greetings, luggage assisting, escorting guests to outlets, etc. and set a positive example to security officers.
• Enhance guest satisfaction through personal contract with guests, cultivation and developing excellent guest relations.

10. Pool Safety

• Monitor and patrol the pool area, enforcing safety regulations.

11. Manning Operation

• Controlling on department asset (OSE, inventory, collateral…)
• Working on and managing budget to have effective finalcial decision
• Working with HR to make sure an appropriate management on manning guide
• Responsible for the quality of work of the LP department, observing and urging all members to work efficiently and responsibly.
• Together with the Engineering department, it is responsible for issues related to safety and security such as fire safety, rescue.

12. Others

• Maintain the highest levels of security; safety and guest service standards throughout the tour of duty for all hotel guests, patrons, visitors and hotel associates in accordance with established hotel policies.
• Comply strictly to the hotel codes of conduct
• Safeguard all information relating to the hotel, guests and corporate.