Assistant Property Manager

Job OverviewThe Assistant Property Manager supports the Property Manager in overseeing daily building operations to ensure service excellence, maintenance quality, safety, and tenant satisfaction. This role takes a hands-on, operational approach, supervising housekeeping and laundry teams, coordinating with vendors, and working closely with Facility Management, Customer Service, and Leasing to deliver a seamless tenant experience.The Assistant Property Manager plays a key role in maintaining building standards, monitoring vendor performance, and ensuring timely and effective resolution of operational issues.Duties and Responsibilities1. Management of In-House Cleaning and Laundry Teams • Prepare daily cleaning checklists and review work logs to record performance and issues. • Monitor cleaning schedules and results; conduct spot checks to ensure quality. • Arrange unscheduled cleaning as needed to meet operational requirements. • Supervise laundry operations and verify cleaning quality.2. Quality Management (Cleaning & Housekeeping) • Monitor and ensure compliance with SOPs; take corrective action where needed. • Maintain responsibility for cleaning quality and schedules in guest rooms, public areas, and other building spaces. • Conduct final room inspections before guest check-in and after check-out, ensuring cleanliness, furniture inventory, and equipment operation meet standards.3. Security Management • Monitor the performance of outsourced security vendors and provide feedback or corrective actions. • Review daily security logs to track issues, incidents, or unauthorized stays. • Regularly check the CCTV system for unauthorized access or safety concerns.4. Vendor Performance Monitoring • Work with vendors on quotations and service proposals. • Monitor and evaluate contractor performance (e.g., pest control, elevator maintenance, landscaping, security, linen supply).5. Payment Preparation and Processing • Collect required documentation for payment requests. • Coordinate with the Accounting Team to process payments. • Compile and maintain payment records for audit and reporting.6. Expense Control for Building Operations • Manage and track monthly operating expenses, petty cash, and purchasing of supplies (chemicals, towels, bottled water, cleaning tools, garbage collection, admin fees, etc.). • Monitor laundry costs and reconcile with external service providers and tenant charges.7. Coordination with Customer Service (CS) • Conduct final inspections before handing over rooms for tenant check-in and after tenant check-out. • Work with CS to handle tenant requests, clarifications, and service-related issues, ensuring all are resolved promptly and courteously. • Follow up on feedback and complaints to ensure tenants are satisfied and issues are closed within defined timelines. • Assist in collecting tenant feedback and reporting service trends or recurring issues to the Property Manager for improvement.8. Coordination with Facility Management • Work with the Facility Supervisor to arrange room refreshment after tenant check-out. • Track repair and maintenance issues and update the Property Manager on progress. • Compile weekly summaries from the Facility team for reporting.9. Coordination with Other Departments • Work closely with the Leasing, Accounting, and other functional teams to ensure operational alignment and smooth handover between departments. • Support the Leasing team when needed in preparing units for viewings, move-ins, and tenant onboarding to ensure a seamless customer experience.10. Tenant Registration and Tracking • Collect tenant information from CS for temporary residence registration via hochiminh.xuatnhapcanh.gov.vn. • Coordinate with Security to update tenant move-in/move-out data accurately.11. Customer Service Support • Serve as a key point of contact for on-site tenant service and satisfaction. • Communicate proactively with tenants to ensure comfort and satisfaction with cleaning, laundry, and maintenance services. • Support clear and responsive communication between tenants, Customer Service, and Operations.12. Reporting to Property Manager • Promptly report tenant-related issues to the Property Manager for timely resolution. • Submit weekly reports covering daily operational issues, petty cash usage, and laundry tracking. • Prepare monthly inventory reports for furniture, equipment, and linen. • Submit monthly consumption reports for chemicals and cleaning supplies, including next-month forecasts.13. Other Duties • Perform additional tasks as assigned by the Property Manager.