Assistant Relationship Manager (ARM) Corporate Banking Department Asia Vietnam Ho Chi Minh (CBVN - HCM)

Reporting line: Head of Department/ Relationship Manager/ Team Leader1) Transactional Support:- Attend to client queries, ensuring all queries are responded timely, professionally and in line with the Bank’s service standards.- Proactive in identifying client needs, consulting and providing necessary support, actions to ensure smooth transaction execution.- Manage all client communication of the assigned portfolio; maintain necessary documents, records for all operations and effective relationship management.- Liaise with various departments within the bank to ensure resolution of customer requests and enquiries pertaining to transactions and/or documentation in a timely manner.2) Business Development: - Assist Relationship Managers (RMs) to manage overall client relationships with the assigned portfolio.- Support RMs to maximize the Bank’s wallet share in relation to credit limit utilization and capture cross-sell business opportunities.- Join clients’ calls along with RMs to facilitate work requirements. 3) Planning and Compliance Support:- Coordinate with KYC/AML Team to obtain necessary legal documents from clients and ensure completion of account opening and Know-Your-Customer (KYC) timely monitoring & diligent management of full client portfolio for periodic and ad-hoc KYC review.- Support Team Leader in preparation of internal planning, business reporting activities.- Support Team Leader in performing local compliance coordinator role as assigned from time to time.- Administer all work and ensure compliance to all guidelines & procedures.- Attend to other administrative tasks, managerial preparation and any other specific projects/ tasks as to be assigned by the Team Leader and Head of Department from time to time.