Mô Tả Công Việc
Responsibilities
Leadership and Guest Experience
• Support and protect the guest experience through visible floor leadership
• Coach supervisors and colleagues in real time during service
• Ensure guests receive timely, attentive, and personalized service
Operational Management
• Support daily operational planning and execution
• Ensure opening and closing procedures are completed correctly
• Monitor service standards, cleanliness, and readiness throughout operations
• Support compliance with food safety and hygiene standards
Business and Performance Management
• Assist in managing labor, productivity, and operating costs
• Support inventory controls and cost awareness
• Contribute to achieving outlet performance targets
Use of Systems and Tools
• Ensure effective use of approved hotel systems, including the Oracle Simphony Point-of-Sale system, SevenRooms Table Management System, and Oracle OPERA Cloud Property Management System, to support accurate reporting, guest recognition, and service consistency
Working Together
• Work closely with colleagues across Food and Beverage, Culinary, Front Office, Housekeeping, and other hotel teams to align operations and protect the guest experience
Professional Standards
• Maintain strong floor presence during service periods to support teams and guests
• Arrive prepared and on time, setting the tone for professionalism and accountability
• Actively participate in fire and life safety training and drills to ensure the safety and wellbeing of guests and colleagues
Other Responsibilities
• Attend all meetings, briefings, and trainings as assigned
• Ensure teams are scheduled, prepared, and supported for service
• Maintain a high standard of professionalism and conduct at all times
• Perform other reasonable duties assigned by the Management of the Hotel
Yêu Cầu Công Việc
Knowledge and Experience
• University, college, or vocational education preferred
• Previous management experience in Food and Beverage is an advantage
• English is used daily in the workplace to support communication with an international and diverse five-star hotel clientele; proficiency is considered an asset
• Strong working knowledge of hospitality systems such as Oracle Simphony, SevenRooms, and Oracle OPERA Cloud is an advantage
Competencies
• Strong leadership presence and guest focus
• Ability to coach and develop leaders and colleagues
• Sound judgment and operational decision making
• Collaborative mindset and ownership of performance outcomes
• Professional presence and credibility
Hình thức
Quyền Lợi
- Competitive salary package with service charge
- Full salary and service charge during probation
- Thoughtfully designed benefits supporting your wellbeing and growth
- 2 days off per week
- Social insurance in accordance with the law
- Attractive gifts for public holidays and special occasions
- Annual Summer Outing
- Daily meals provided at the Staff Cafeteria
- A chance to grow your career in a luxury, world-class environment
- Learning & development opportunities within Accor group
- Global career mobility opportunities
- Professional and inspiring working environment
- Recognition culture & employee engagement activities
Mức lương
Thỏa thuận
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.