Banquet Supervisor | Giám Sát Tiệc Tropical Ballroom

1. General Description:

• The Banquet Supervisor is responsible for managing and coordinating events and banquets at the hotel/resort, ensuring smooth operations, maintaining high service standards, and delivering an excellent guest experience.

2. Main Responsibilities:

• Planning & Organization:
• Coordinate with relevant departments (Kitchen, Sales, Engineering, HR, etc.) to prepare and execute events according to customer requirements.
• Ensure all equipment, setups, and supplies meet the required standards and are ready before the event.
• Review menus, guest count, seating arrangements, and special requests.
• Supervision & Operations:
• Assign tasks to banquet staff, ensuring they understand their roles and follow proper procedures.
• Closely monitor service processes, promptly resolving any issues to maintain customer satisfaction.
• Provide guidance to service staff to uphold the hotel's/resort's service standards.