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Mô Tả Công Việc
- Ensure that departmental associates are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
- Encourage and motivate associates to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
- Coordinate tasks and work with other departments to ensure that the department runs efficiently.
- Assist management to ensure that all associates have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
- Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA department-specific procedures such as food standards).
- Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to departmental associates and ensure that they are understood. Collaborate with management to develop and carry-out ideas and procedures, set goals to continuously improve department performance around guest and employee satisfaction scores.
- Develop and maintain positive and productive working relationship.
- Support all co-workers and treat them with dignity and respect,
Yêu Cầu Công Việc
- At least one year experience in similar role in 4-5 star hotels/resorts.
- Good English verbal and written skills.
Hình thức
Quyền Lợi
- 100% Service charge, full insurance, healthcare plan and 24 hours insurance.
- A lot of opportunities for training, development and internal promotion.
- Great discount on room rate and F&B for associates, family and friends.
Mức lương
Thỏa thuận
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Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
![[Melia Vinpearl Danang Riverfront] Giám sát Trải nghiệm Khách hàng / Guest Experience Supervisor](/images/logo_company.png){kind=logo}
