[BANYAN] FO_Duty Manager

At Garrya, part of Banyan Group, we believe that every role contributes to creating meaningful experiences rooted in purpose, wellbeing, and authentic connection. More than just a workplace, we are a sanctuary where thoughtful design, mindful living, and genuine care come together.

As a member of our team, you are not simply performing a job — you are shaping journeys, elevating traditions, and bringing our brand philosophy to life in every interaction. From behind-the-scenes operations to guest-facing moments, every detail you contribute helps create a sense of calm, balance, and belonging for those we serve.

We are looking for individuals who share our passion for excellence, creativity, and heartfelt service — those who take pride in crafting experiences that leave a lasting impression.

Key Responsibilities:

• Supervise and guide Front Office staff to ensure smooth daily operations and excellent guest service.
• Support team members in achieving goals and maintaining service standards.
• Assist with duty rosters, vacation planning, and manpower scheduling.
• Help prepare and monitor the annual Front Office budget and control expenses.
• Conduct regular checks of front and back areas for cleanliness, maintenance, and compliance with standards.
• Maintain accurate administration and submit reports on time.
• Participate in staff selection, training, and performance evaluation.
• Coach and develop team members; enforce discipline when necessary.
• Act as liaison between Front Office Manager and supervisory staff.
• Ensure proper inventory control and issuance of keys and equipment.
• Handle guest complaints professionally and ensure prompt resolution.
• Monitor credit limits for in-house guests and take corrective action when needed.