Bar Attendant - Nhân viên Pha chế

To perform with instruction from the Supervisor/Manager as to beverage service and set up completion. To ensure performance of beverage service and mise-en-place according to highest standards and training other bar attendant on how to mix drinks properly. Coordinate and execute daily work assignments as scheduled by the Supervisor/Manager. Responsible for creating & designing signature cocktails and maintains beverage costing as budget.

• To maintain beverage costs at levels established by the restaurant and department.
• To work and complete assigned tasks with optimum efficiency with colleagues.
• Interact closely with stewards and engineers for proper cleanliness and maintenance of all operating equipment and beverage related machineries for optimum performance.
• Maintain adequate supply of operating supplies and equipment and familiarize with operating procedures of machineries
• Must be familiarized with all resort policies and procedures in reference to training, safety and security.
• Must have full knowledge of beverages and cocktails in the bar and maintain the par stocks.
• Provide counter service to all guests in accordance to established standards of quality.
• Assist to serve beverage order at restaurant and poolside.
• Always be attentive to guest needs and complaints and take necessary action to ensure guests’ satisfaction within the parameters of the authority of the position.
• Report for duty on time, neatly groomed and in a clean and proper uniform. Do not consume any alcohol while on duty.
• Be familiarized with all beverage categories and preparations with correct usage of glassware and presentations.
• Fully responsible for the inventory management including beverage & bar equipment inventory.
• Track & follow near-expiry date items & slow-moving items with leader to have proper remedy based on restaurant operation.
• Always priority for short shelf-life beverage items and fresh items to avoid wastage.
• Ensure that all operating equipment and supplies are spotlessly clean and maintained.
• Use proper procedures before, during and after serving of beverage to guests in accordance to required standards.
• Participate with positive approach towards training and daily briefing.
• Ensure proper usage of operating supplies and equipment to reduce misuse and breakage.
• Ensure the keeping of bar counters clean and organized as to standards.
• Realize the importance of team spirit to ensure that fellow staffs are pursuing a unified standard of service.
• Ensure that beverage sales are properly processed through the Point of Sales register and cash is accounted for and balanced before the close of shifts.
• Participate in-group session to ensure creativities in the making of cocktails, mixed drinks and promotional drinks are achieved at optimum level.
• Must be familiar with beer and post mix reticulation process.
• Ensure that all beverage stocks are replenished prior to opening.
• Familiarized with ice machine procedures, glassware racking and glass washer procedures.
• Must be knowledgeable with the snacks service to better serve guests as needed.
• Participate with positive approach towards daily briefing and training.
• Read the communication file and notice board daily.
• Take over and hand over duties properly.
• Maintain high standards of cleanliness, appearance, and a sense of pride in uniform and restaurant’s team.
• Demonstrate understanding of and adherence to the resort and department’s regulations outlined in the employee handbook and operations manual.
• Take lead in tailoring on the guest drinks, aiming to make each visit to our outlet as memorable and unique as possible. You acknowledge guests and remember drinks preferences; as well as their names and preferred seating.
• You have extensive knowledge about activities in InterContinental and the rest of Ha Long Bay, allowing you to give guests recommendations in order to optimize overall guest experience.
• You are responsible for meeting the HACCP standards and actively check cleanliness in both front and back of the house, to make sure standards are adhered.
• Always live up to the standards set by the InterContinental brand, by assuring you know the standard operating procedures and making sure that they are respected by the team.
• You know the Forbes Travel Guide Standards for restaurants & bars, while ensuring that the team delivers these standards as the minimum when serving guests.
• Pay attention to small details, which visually expresses in a spotlessly clean workspace, outstanding services and a well-groomed team.