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Mô Tả Công Việc
Manage all the bar/lounge operations of the hotel to ensure the achievement of established beverage quality and guest service quality standards and departmental revenue and profit goals. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
Xem toàn bộ Mô Tả Công Việc
- Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
- Develop departmental standards and procedures to promote salesmanship, beverage creativity and profit
- Communicates to his/her superior any difficulties, guest comments and other relevant information
- Delivers daily briefings and attends other Food and Beverage meetings as scheduled
- Delivers prepared training sessions in line with a departmental monthly calendar
- Prepares for service by ensuring the department’s:
- Grooming is impeccable and in accordance with ICHG personal presentation standards
- Equipment is clean
- Equipment is sorted and stored
- Glassware is polished
- Requirements for special occasions are ready
- Music is on
- Lighting is on
- Outlet is ready for service and guest comfort
- Carries out effective service by ensuring all staff are aware of their role in:
- Greeting and seating guests
- Explaining and up-selling daily beverage specials
- Processing food orders accurately
- Using trays and tray jacks effectively
- Quickly taking food and beverage orders
- Ensuring payment methods are handled accurately
- Ensuring working areas are cleaned and re-set quickly
- Ensuring the bar is clean
- Regularly cleaning ashtrays
- Conversing with Guests in relation to the food and beverage products
- Carries out effective beverage service by ensuring:
- Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations
- Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
- Promoting and selling cocktails to guests
- Making and presenting cocktails
- Coffee and tea are served hot and in accordance with standard
- Patron care standards are adhered to by ensuring:
- Guests are advised on alcoholic beverages
- The strengths of alcohol are advised and guests are advised as to their effect
- Compliance with legal provisions of local liquor codes
- Level of intoxication of guests is assessed and appropriate action taken
- Advise guest on the hotel’s policy of smoking
- Monitor factors which interfere with the total experience of the guest
- Cellar operations are carried out including:
- Correct use of refrigeration system
- Effective operation of the post-mix syrups bulk dispense system\
- Operating the beer reticulation system
- Adhering to stock control procedures
- Take appropriate action to resolve guest complaints
- Requisition bar items according to bar stocks
- Train bar attendant, wait help and bus help in basic beverage knowledge and beverage service
- Complete spillage report and submit to Food and Beverage manager at the Conclusion of each shift
- Assist the Food and Beverage Manager to source and review outlet live music ( DJ, musicians…)
- Assist to promote the musicians
- Design promotional material which is aimed at increasing revenue, covers and profit for the Bar with the approval of the Food and Beverage Manager
- Works with Superior on manpower planning and management needs
- Works with Superior in the preparation and management of the Department’s budget
Yêu Cầu Công Việc
Qualifications
Diploma in Hotel Management, Food & Beverage, or related field.
Experience
4 years related experience, including supervisory experience, or an equivalent combination of education and experience
Hình thức
Quyền Lợi
- Competitive salary / Mức lương hấp dẫn
- At least 14 annual leave days/year./ Tối thiểu 14 ngày phép/năm
- Monthly Service charge./ Phí dịch vụ theo tình hình doanh thu hàng tháng.
- 100 % salary and immediate Social Insurance enjoyment during probationary period./ Hưởng 100% lương & tham gia BHXH ngay trong thời gian thử việc.
- Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy./ Bảo hiểm tai nạn 24/7 và bảo hiểm sức khỏe Bảo Việt theo chính sách của IHG.
- 13th month salary/ Chế độ thường thường niên (lương tháng 13)
- Birthday gifts and Internal Service Discount in accordance to IHG and resort's policy./ Quà sinh nhật và ưu đãi dịch vụ nội bộ theo chính sách của IHG và khu nghỉ dưỡng.
- Enjoys IHG's special offer for internal employee./ Hưởng các ưu đãi đặc biệt của IHG dành cho nhân viên nội bộ.
Mức lương
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