Bartender Supervisor

General

o Contribute to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.

o Perform additional duties as directed by the Restaurant Manager

o Interact with guests actively soliciting feedback.

o Make appropriate suggestions and recommendations to the direct supervisors to improve the whole bar area.

o Be fully conversant with all health and safety, fire, and emergency procedures.

o Maintain a high standard of personal hygiene, dress, uniform, and body language.

o Be polite and professional in any situation where the image or reputation of the hotel is represented.

o Attend the meetings and trainings as required by the Restaurant Manager

o Achievement of the goals and objectives for the whole restaurant.

o Quantity and nature of guest comments and complaints.

o Individual performance with hotel standards.

o Involved in staff training and development.

Operations

o Direct and control all subordinate associates to ensure that all day-to-day operational matters are handled on time and guest expectations are met.

o Provide guidance and assistance to the bar associates, helping them in the execution of their duties and responsibilities.

o Oversee the service standards in the bar ensuring that they conform to the requisite standards and meet or exceed customer expectations.

o Assist in the planning and execution of promotional activities as directed.

o Maximize the beverage revenue by implementing upselling procedures.

o Assist in controlling costs and wastages.

o Assist in monitoring and controlling the restaurant and bar’s OE & beverage inventory and participate in inventory taking.

o Conducts frequent front and back of house checks, ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, employee grooming, and manning levels are in order and takes appropriate action where necessary.

o Coaches, counsels, disciplines, and develops subordinate associates.