Bellman

Duties and responsibilities

• Checks the daily arrival list for VVIP's or guests with special need

• To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests when requested.

• Ensure collection and delivery of guest luggage in an efficient and timely manner.

• Tag baggages it and return the identification slips to guests.

• Assists guests with luggage to the front desk

• Escorts guests to room, placing luggage in room assigned by front desk and informs guests of room amenities.

• Delivers faxes, messages, packages and flowers to guests rooms and other offices.

• Ensure the efficient delivery and collection of group luggage.

• Ensure that the guest has verified that all luggage has been accounted for.

• Assist guest with Long term luggage storage requests / Left luggage requests.

• Transport departing guests luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.

• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.