Bellman / Nhân viên hành lý

• Job Summary:

The Bellman is responsible for providing the first and last impressions for guests through warm, courteous, and efficient service. This role involves assisting guests with luggage, offering information about hotel services and local attractions, and ensuring a smooth arrival and departure experience. The Bellman acts as a key point of contact and brand ambassador on the front line.

• Key Responsibilities:

Greet guests upon arrival and departure in a friendly and professional manner.

Assist guests with luggage handling, including pickup, delivery, and storage.

Escort guests to their rooms, briefly introducing room features and hotel facilities.

Provide accurate information about hotel services, outlets, events, and local attractions.

Deliver messages, parcels, and items to guest rooms as requested.

Coordinate with the Front Desk and Concierge to ensure seamless guest service.

Maintain the cleanliness and orderliness of the lobby, entrance, and bell desk area.

Arrange taxi services and assist with basic valet requests.

Ensure the safe handling and storage of guest luggage and valuables.

Perform other related duties as assigned by supervisors.