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Mô Tả Công Việc
We are looking for a Branch Director to lead and scale WhiteCoat’s multi-service healthcare operations in Hanoi. As Branch Director, you will be responsible for driving service excellence, business growth, and team performance across both digital and on-the-ground medical offerings.On a day-to-day basis, this means you will:Branch Operations Management – Hanoi● Oversee daily operations across all Hanoi service lines, including teleconsultation, health screenings, concierge services, and appointment booking● Oversee operational budget and support functions to ensure seamless service delivery● Design and implement SOPs and workflows to improve operational efficiency and service consistencyBusiness Development & Multi-Service Market Expansion● Develop and execute growth strategies for all service categories in Hanoi market● Track service-level KPIs and take corrective actions to meet business targets● Drive corporate and individual customer acquisition, including direct client engagement● Build and maintain partnerships with insurers, TPAs, clinics, and enterprise clientsTeam Management & Development ● Recruit, train, and manage the performance of cross-functional staff● Set clear goals and KPIs for team leads and monitor delivery● Foster a proactive, respectful and accountable team culture with continuous learningMedical Service Operations Management● Ensure high-quality service delivery and customer satisfaction across all offerings● Coordinate with internal teams to address service issues and implement improvementsFinancial Management & Reporting● Supervise the budget and operating expenses of the Hanoi branch.● Manage revenue and accounts receivable.Standardization & Corporate Reporting● Ensure compliance with corporate policies, procedures, and templates● Submit regular updates on performance, staffing, and operational highlights
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Yêu Cầu Công Việc
● Bachelor’s degree in Business Administration, Economics, Healthcare Management, Public Health, Marketing, IT, Finance, Accounting or related fields.● At least 5 years of experience in operations or business management, ideally in healthcare or tech-enabled services● Strong leadership skills with experience managing cross-functional teams and performance KPIs● Proven ability to drive business growth, analyse financial reports, and manage corporate client relationships● Flexible, proactive, highly responsible, and able to thrive in a dynamic startup environment. Strong capability to work both independently and collaboratively.● Fluent in English (speaking and writing), with strong communication skills across business and operational settingsGood to have● Experience working with business management, healthtech, healthcare services or related industries (e.g. health insurance, TPAs, healthcare partners)● Familiarity with Vietnam’s healthcare market (e.g. B2B, B2C, B2B2C business models, health insurance, TPA) and regulations, particularly in Hanoi● Understanding of B2B/B2C/B2B2C healthcare business models and local regulations● Existing network of corporate clients or healthcare industry partners in Vietnam● Proficiency in office software (MS Office, particularly Excel) and management tools (CRM, telehealth platforms, clinic/hospital management systems, data analytics toolsOur Benefits● Make a Real Impact: Opportunity to contribute to a leading digital health company's growth in Vietnam. Ideas are valued in an industry vital to everyone.● Fast-paced Start-up Environment: Experience an environment where you get to own and make tangible impact without bureaucracy getting in the way of rapid decision-making.● Great Team: Collaborate with intelligent, friendly, and supportive professionals from diverse backgrounds.● Hands-on Learning & Growth: Gain hands-on experience in strategy, partnerships, operations, and product innovation within a growing industry.● Competitive Compensation & Benefits: Competitive compensation and performance-based bonus. Social insurance and leave provisions such as 14 days annual leave, family care leave, and paid sick leave.
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Hình thức
Full-time
Mức lương
Thỏa thuận
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