Mô Tả Công Việc
We are hiring Middle/Senior Business Analysts to join our product team building next-generation POS and restaurant technology solutions for F&B merchants in the U.S. You will work closely with Product Owners, engineers, QA, UI/UX designers, and U.S. stakeholders to understand real restaurant problems, translate them into clear product requirements, and support delivery from discovery to go-live. A strong Business Analyst job description clearly defines the role’s purpose, key responsibilities, and required skills so candidates can assess their fit and growth path.Notes: Candidates are kindly requested to include links or a portfolio of SRS, SDD, or FRS from previous projects in their CV Key Responsibilities Collaborate with Product Owners and stakeholders (internal & external) to gather, clarify, and document business requirements for F&B and POS features. Conduct requirements elicitation via interviews, workshops, observation of restaurant operations, and analysis of current systems. Translate business needs into clear artefacts: - User stories & acceptance criteria - Use cases, process flows (AS-IS / TO-BE) - Basic wireframe notes and error/edge-case scenarios Analyze restaurant workflows end-to-end (dine-in, takeout, delivery, online ordering, kitchen routing, tipping, discounts, loyalty, reporting). Work with UI/UX to ensure screens and flows match business rules and are usable for busy F&B staff. Align with Backend and Mobile/Web teams on API/logic requirements and constraints. Support QA in building test scenarios, reviewing test cases, and clarifying expected behavior. Participate in Agile ceremonies (backlog refinement, sprint planning, daily stand-ups, retrospectives).Assist in UAT: prepare test scripts, support merchants and internal users, track and help resolve defects. Help maintain product documentation (SRS/UC, release notes, configuration guides).
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Yêu Cầu Công Việc
Must have2–4 years of experience as a Business Analyst, Product Analyst, or similar role in software/product companies.Requirements elicitation & documentation (user stories, use cases, acceptance criteria, SRS).Translate business needs into clear functional requirements for Product, Dev, and QA teams.Write and maintain structured documentation (SRS, Use Cases, Release Notes, Configuration Guides).Business process modeling (flowcharts, swimlanes, basic sequence diagrams).Strong ownership mindset: proactively identifies risks and drives issue resolution.Comfortable with task tracking and documentation tools (Jira, Confluence, Notion, Google Docs).Basic data analysis skills using Excel/Google Sheets. Nice to haveExperience working with U.S. F&B market or international clients.Experience with POS, payment gateways, online ordering platforms, kiosks, or delivery aggregators.Familiarity with Agile frameworks such as Scrum or Kanban (e.g., Scrum certification, PSPO, CBAP/ECBA, PMI PBA is a plus).Experience preparing training materials, release notes, or conducting product demos.Prior work in small/medium product companies or startups.
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Quyền Lợi
(Onboard after the Tết holiday)Product company, 13th-month bonus salary and project bonus, long-term bonusSalary review once a year based on employee performance and contributionOpportunity to develop your career and access new IT technologiesFree coffeeProfessional Development Opportunities (Pluralsight/Udemy Account)Team building every 6 months, company trip, BirthdayHigh-performance equipment, extra high definition screens for working12 days of annual leaveSwimming pool and basketball courtEmployee-friendly working conditions, longstanding colleagueOther benefits as stated in Vietnamese Labor LawWork Life Balance: 9:00 AM - 6:00 PM from Monday - Friday