Business Analyst Specialist (Project Management)

1. Data Analysis and Business InsightsCollect and analyze data from CRM, ERP, and other systems to evaluate business performance.Track and interpret key performance indicators (KPIs) such as revenue, conversion rates, and customer lifetime value (CLV).Identify trends, diagnose performance issues, and recommend data-driven solutions.Develop detailed reports and dashboards using tools like Excel and Power BI to inform strategic decisions.2. Business Process Analysis and OptimizationAssess current workflows, particularly in sales and operational processes, to identify inefficiencies and bottlenecks.Propose and implement solutions to improve efficiency, reduce costs, and enhance outcomes.Design and document optimized workflows and standard operating procedures (SOPs).Facilitate change management efforts to ensure smooth adoption of new processes.3. Project Coordination for Business TransformationCoordinate and manage business transformation projects, including process improvements and system implementations.Collaborate with stakeholders to define project goals, scope, and timelines.Ensure alignment between business objectives and technical solutions by managing project requirements.Develop and monitor project plans, track progress, and address potential risks or roadblocks.Conduct regular status updates and stakeholder meetings to ensure transparency and alignment.Evaluate project outcomes through post-implementation reviews and recommend further enhancements.4. CRM and System SupportAnalyze and improve CRM/ERP utilization to enhance business efficiency and user experience.Work with IT teams to troubleshoot, configure, and upgrade sales and operational systems.Support the implementation of integrated tools to streamline data flow across departments.5. Cross-Department CollaborationAct as a bridge between sales, marketing, IT, and other departments to ensure seamless communication and alignment on goals.Lead workshops and discussions to gather, document, and validate business requirements.Collaborate with consulting partners and vendors to implement advanced technology solutions.6. Reporting and DocumentationDocument requirements, workflows, and project progress comprehensively.Create clear user guides and training materials to support system and process adoption.Regularly update stakeholders with detailed reports and presentations on analysis and project performance.